Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage staircasing transactions and assist leaseholders in selling their homes.
- Company: Join a large housing association dedicated to improving home ownership.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact on people's lives while working in a supportive team environment.
- Qualifications: Experience in customer service and knowledge of Low-Cost Home Ownership products required.
- Other info: Temporary position with potential for future opportunities.
Large Housing Association requires a temporary Home Ownership Support Officer to manage staircasing transactions and help leaseholders list their home for sale and find and assess incoming buyers.
Responsibilities:
- Responsible for the creation, amendment, and closure of customer accounts.
- Support residents to increase their shares, find a home or sell their home, quickly.
- Advise customers of their options and guide them through the best route for them.
- Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach joint objectives.
- Effectively review instructions, assisting customers by explaining their options, risks and making recommendations on their best route to sale or home ownership.
- Effectively market homes for sale, in line with borough/audit requirements and proactively pursuing leads and vetting incoming buyers for their long-term and product suitability.
- Support on the disposal of void units, undertaking viewings or on-site visits if required.
- Build and maintain positive working relationships with internal and external stakeholders to foster better outcomes for residents, drive successful transactions and share expertise.
- Inform business planning through accurate progression and forecasting of your transactions.
- Competently handle customer enquiries about a range of Low-Cost Home Ownership.
- Support with the management of team in-boxes and general enquiries.
- Provide administrative support to the Home Ownership Support Advisors as required.
- Manage complaints and service recovery effectively and within designated timescales.
Experience and skills:
- Thorough understanding of Low-Cost Home Ownership products, particularly Shared Ownership.
- Knowledge of the property market and conveyancing.
- Experience of delivering excellent customer service in a fast paced, target driven environment.
- Ability to read and interpret leases.
- Excellent interpersonal and communication skills.
- Effective IT skills including basic/intermediate MS Office skills.
£22.27 ph PAYE - £29.45 ph Umbrella
Home Ownership Support Officer employer: TRI Consulting
Contact Detail:
TRI Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Ownership Support Officer
✨Tip Number 1
Familiarise yourself with Low-Cost Home Ownership products, especially Shared Ownership. Understanding these concepts will help you engage confidently with potential buyers and leaseholders during interviews.
✨Tip Number 2
Brush up on your knowledge of the property market and conveyancing processes. Being well-versed in these areas will allow you to provide valuable insights and advice to customers, showcasing your expertise.
✨Tip Number 3
Practice your customer service skills in a fast-paced environment. Since this role requires excellent interpersonal communication, consider role-playing scenarios where you handle enquiries or complaints effectively.
✨Tip Number 4
Network with professionals in the housing sector. Building relationships with internal and external stakeholders can give you an edge, as it demonstrates your commitment to collaboration and community engagement.
We think you need these skills to ace Home Ownership Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in home ownership support, customer service, and knowledge of the property market. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about helping residents with home ownership. Mention specific experiences that showcase your ability to manage transactions and provide excellent customer service.
Showcase Relevant Skills: Emphasise your understanding of Low-Cost Home Ownership products and your ability to interpret leases. Provide examples of how you've successfully handled customer enquiries and complaints in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at TRI Consulting
✨Know Your Stuff
Make sure you have a solid understanding of Low-Cost Home Ownership products, especially Shared Ownership. Brush up on your knowledge of the property market and conveyancing, as these will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your experience in delivering excellent customer service in fast-paced environments. Think about specific situations where you successfully managed customer enquiries or resolved complaints, as this will show your ability to handle the responsibilities of the role.
✨Demonstrate Your Communication Skills
Since the role involves building relationships with various stakeholders, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've effectively communicated with customers and colleagues in the past, and how you can apply those skills in this position.
✨Be Ready to Discuss Improvements
The job requires championing continuous improvement, so come prepared with ideas on how you could enhance processes or services. Think about any previous experiences where you identified areas for improvement and how you implemented changes successfully.
