At a Glance
- Tasks: Support customers in home ownership, manage complex cases, and provide expert advice.
- Company: Dynamic Housing Association focused on affordable housing solutions.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on continuous improvement and community impact.
- Why this job: Make a real difference in people's lives by helping them achieve home ownership.
- Qualifications: Experience in housing roles and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
A Housing Association is currently looking for a Home Ownership Support Adviser on a temporary basis for about 3 months.
Key responsibilities are as follows:
- Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice, proactively progressing transactions and unlocking obstacles to completion/resolution.
- Lead on all relevant legally administrative functions related to the transfer or disposal of property.
- Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met.
- Work under your own initiative to determine actions and advice needed for each transaction.
- Competently handle customer enquiries about a range of Low-Cost Home Ownership products.
- Support with the management of team in-boxes and general enquiries.
- Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting surgeries and providing training across the organisation to share your expertise.
- Lead on the disposal of void units, undertaking viewings or on-site visits if required.
- Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach our joint objectives.
- Build and maintain collaborative working relationships with internal and external stakeholders to foster better outcomes for our residents, drive successful transactions and share expertise.
- Be engaged on policy and legislative changes, highlighting risks and following relevant policies and procedures as required.
- Achieve high levels of customer satisfaction and financial targets as set by the Home Ownership Support Manager, in line with our customer strategy.
- Drive income by actively promoting staircasing, loft conversion, lease extension and loan redemption, managing all aspects of each application.
- Meet our compliance requirements, ensuring data is recorded correctly, and transactions are completed in line with regulatory and audit requirements.
- Inform business planning through effective progression and accurate forecasting of your transactions.
- Support Operations and our customers by making sure new accounts are set-up, amended and closed as needed, including the amendment of rents and ground rents.
- Manage complaints and service recovery effectively and within designated timescales.
- Support team and departmental projects as required by the Home Ownership Support Manager.
- Support the effective management of other low-cost home ownership products (historic or new) as necessary.
Essential requirements:
- Worked in a similar role previously and has knowledge of shared ownership, lease extensions, right to buy, affordable housing, understanding ground rent.
- Experience of working independently to deliver excellent customer service across a diverse workload, in a fast-paced, target-driven environment.
- Must be immediately available or on short notice.
PAYE £26.81 Umbrella £35.46 Hybrid role.
Home Ownership Support Adviser employer: TRI Consulting
As a leading Housing Association, we pride ourselves on being an excellent employer that values our employees' contributions and fosters a supportive work culture. Our Home Ownership Support Advisers benefit from a collaborative environment that encourages professional growth through training and development opportunities, while also enjoying the flexibility of a hybrid role. With a strong commitment to customer satisfaction and community impact, we offer a meaningful career path for those passionate about making a difference in affordable housing.
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Support Adviser
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to home ownership support. Practise your responses, focusing on your experience with shared ownership and customer service. We want you to shine!
✨Tip Number 3
Showcase your expertise! When you get the chance to meet potential employers, highlight your knowledge of low-cost home ownership products and your ability to manage complex caseloads. This will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Home Ownership Support Adviser
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Home Ownership Support Adviser role. Highlight your experience with shared ownership and affordable housing, as well as any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled similar challenges in the past and how you can contribute to our mission at StudySmarter.
Showcase Your Customer Service Skills:Since customer satisfaction is key, make sure to highlight your experience in delivering excellent customer service. We love candidates who can juggle competing priorities while keeping clients happy, so share those stories!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at TRI Consulting
✨Know Your Stuff
Make sure you brush up on your knowledge of shared ownership, lease extensions, and affordable housing. Being able to discuss these topics confidently will show that you're the right fit for the Home Ownership Support Adviser role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Highlight how you managed complex cases and met deadlines, as this is crucial for the role.
✨Demonstrate Initiative
Be ready to discuss times when you've worked independently to solve problems or improve processes. This will illustrate your ability to take charge and manage your caseload effectively.
✨Build Relationships
Think about how you've collaborated with stakeholders in previous roles. Be prepared to share examples of how you fostered relationships to achieve successful outcomes, as this is key to driving transactions in this position.
