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For Companies At a Glance
- Tasks: Coordinate estate operations, provide customer service, and manage contractor visits.
- Company: Join a dynamic Housing Association focused on community and resident satisfaction.
- Benefits: Enjoy flexible work with 1 day from home and competitive pay rates.
- Why this job: Make a real impact in residents' lives while developing valuable skills in property management.
- Qualifications: Experience in customer service and contractor management is essential; housing experience is a plus.
- Other info: This is a temporary role with potential for a permanent position.
The predicted salary is between 36000 - 60000 £ per year.
A Housing Association is currently looking for an Estate Operations Co-Ordinator on a temporary basis for about 6 months with a possibility of a permanent contract.
Key responsibilities
- Provide a high level of customer service to a variety of people including diagnosing issues, providing advice, giving instructions and resolving basic or complex issues.
- Act as an effective liaison between residents, estate management and property management teams and help coordinate the day-to-day running of the Estates.
- Carry out regular estate inspections to ensure safety, uphold/monitor cleaning standards, ensuring all risks are promptly dealt with or reported appropriately.
- Arrange and monitor contractor and maintenance visits, and help with the effective organisation of compliance documentation.
- Work closely with the Estate Operations Manager assisting in delivering outstanding estate services whilst working with company Placemaking principles; estate management, community, people & brand in mind to deliver consistent, excellent service to all residents.
PAYE rate £19.76 Umbrella rate £25.98
Work 1 day from home, 1 day in the office and 3 days on site.
Essential requirements
- Relevant experience in a similar customer-facing role.
- Experience in liaising and managing contractors.
- Property management or Housing experience would be desirable.
- Computer skills (Word, Excel, Outlook).
- Must be immediately available or on short notice.
Estate Operations Co-ordinator employer: TRI Consulting
Contact Detail:
TRI Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Operations Co-ordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Estate Operations Co-ordinator role. Understanding the nuances of customer service in a housing context will help you articulate your relevant experience during interviews.
✨Tip Number 2
Network with professionals in the property management and housing sectors. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to manage contractors and resolve issues effectively. This will showcase your problem-solving skills and customer service expertise.
✨Tip Number 4
Research the company’s Placemaking principles and be ready to discuss how you can contribute to their goals. Showing that you align with their values can set you apart from other candidates.
We think you need these skills to ace Estate Operations Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and property management. Use specific examples that demonstrate your ability to diagnose issues and resolve them effectively.
Craft a Strong Cover Letter: In your cover letter, emphasise your skills in liaising with various stakeholders and managing contractors. Mention your understanding of estate operations and how you can contribute to maintaining high standards.
Showcase Your Computer Skills: Since the role requires proficiency in Word, Excel, and Outlook, mention any relevant experience you have with these tools. Provide examples of how you've used them in previous roles to enhance your application.
Highlight Availability: Clearly state your availability for the position, especially since they are looking for someone who can start immediately or on short notice. This will show your eagerness and readiness to take on the role.
How to prepare for a job interview at TRI Consulting
✨Showcase Your Customer Service Skills
As an Estate Operations Co-ordinator, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples from your past experiences where you've successfully diagnosed issues and resolved them for customers.
✨Understand the Role of Liaison
Be ready to discuss how you can effectively act as a liaison between residents and management teams. Think of specific instances where you've facilitated communication or resolved conflicts, as this will highlight your interpersonal skills.
✨Familiarise Yourself with Compliance Standards
Since the role involves monitoring compliance documentation, brush up on relevant regulations and standards in property management. Showing that you understand these aspects will demonstrate your preparedness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to explain how you would handle specific estate management challenges, showcasing your critical thinking and decision-making skills.
