At a Glance
- Tasks: Support customers through their journey from order to invoicing, with exciting international travel opportunities.
- Company: Join a dynamic international business focused on personal development and digital innovation.
- Benefits: Excellent salary, career progression, agile working, and the chance to travel across Europe.
- Other info: Flexible working environment with opportunities for growth and international exposure.
- Why this job: Be a key player in a critical role while enhancing your skills in a supportive team.
- Qualifications: Fluent French, B2B customer service experience, and CRM knowledge are essential.
Do you have experience within a customer service setting? Have exceptional administrative skills and fluent in French? In which case - you are ticking the boxes for us! We are working with this international business and recruiting for a French speaking customer service administrative. You will join a well established team that will support you with your personal development. Its a really exciting time to join - with lots of new digital plans already in process for you to be part. This is a business critical role and will involve you taking on the full life cycle of the customer journey from order to invoicing and may even involve some European travel!
Responsibilities:
- Prepare quotations for clients, issue and track
- Manage any inbound enquiries and responses - seek technical support where required
- Convert approved quotes to live jobs via Navision and track the process - ensure customer is kept up to date through the entire process
- Ensure compliance is maintained with regular WIP reporting
- Raise and issue purchase orders
- Liaise with supply chain - this will involve international import and export documentation processing
- Coordinate national and international shipping
- Liaise with couriers and prepare import/export documentation as required
- Key point of contact via email, telephone and Chatbot
Skills/Experience:
- Previous experience within a B2B customer service environment
- CRM knowledge - ideally Navision or similar
- Knowledge of import/export and HMRC processes
- Fluent French - none negotiable
- Flexibility for occasional UK and European travel
On offer:
- Excellent salary
- Career progression
- National and European travel
- Agile working pattern
- Excellent opportunity!
Interested? Veuillez postuler via le lien
French Speaking Customer Service in Wellingborough employer: TRI Consulting Ltd
Join a dynamic international business that values your growth and development as a French Speaking Customer Service professional. With a supportive team environment, excellent salary, and opportunities for national and European travel, this role offers a unique chance to be part of exciting digital initiatives while managing the full customer journey. Embrace a flexible working pattern and take your career to new heights in a company that prioritises employee satisfaction and progression.
StudySmarter Expert Advice🤫
We think this is how you could land French Speaking Customer Service in Wellingborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a French speaking customer service role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky situations, especially those that involve international clients or complex orders. This will show potential employers that you're ready to tackle the full life cycle of the customer journey.
✨Tip Number 3
Show off your language skills! During interviews, make sure to demonstrate your fluency in French. You could even switch to French for part of the conversation to really impress them and prove you're the perfect fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace French Speaking Customer Service in Wellingborough
Some tips for your application 🫡
Show Off Your French Skills:Since fluency in French is a must, make sure to highlight your language skills right at the top of your application. Use clear and confident language to demonstrate your proficiency, and don’t shy away from including any relevant experiences where you’ve used French in a customer service setting.
Tailor Your Experience:We want to see how your previous roles relate to this position. Take a moment to align your past customer service experiences with the responsibilities listed in the job description. Mention specific tasks like managing inquiries or handling quotations that show you’re ready for this role.
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we’re looking for clarity, so avoid jargon unless it’s relevant to the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at TRI Consulting Ltd
✨Brush Up on Your French
Since fluency in French is non-negotiable, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in French to boost your confidence.
✨Know the Customer Journey
Familiarise yourself with the full life cycle of the customer journey, especially from order to invoicing. Be ready to discuss how you would manage this process and any relevant experiences you've had in a B2B customer service environment.
✨Get Acquainted with Navision
If you have experience with CRM systems like Navision, be prepared to talk about it. If not, do some research on how it works and its relevance in managing customer interactions and tracking orders.
✨Show Your Flexibility
Highlight your willingness to travel for work, both within the UK and Europe. Share any past experiences that demonstrate your adaptability and eagerness to take on new challenges, especially in an international context.
