At a Glance
- Tasks: Manage customer inquiries, prepare quotes, and coordinate international shipping.
- Company: Join a dynamic international business with a focus on personal development.
- Benefits: Excellent salary, career progression, and opportunities for travel.
- Other info: Flexible working pattern and a supportive team environment.
- Why this job: Be part of exciting digital plans and make a real impact in customer service.
- Qualifications: Fluent in French with B2B customer service experience.
Do you have experience within a customer service setting? Have exceptional administrative skills and fluent in French? In which case - you are ticking the boxes for us! We are working with this international business and recruiting for a French speaking customer service administrator. You will join a well established team that will support you with your personal development. It's a really exciting time to join - with lots of new digital plans already in process for you to be part. This is a business critical role and will involve you taking on the full life cycle of the customer journey from order to invoicing and may even involve some European travel!
Responsibilities:
- Prepare quotations for clients, issue and track
- Manage any inbound enquiries and responses - seek technical support where required
- Convert approved quotes to live jobs via Navision and track the process - ensure customer is kept up to date through the entire process
- Ensure compliance is maintained with regular WIP reporting
- Raise and issue purchase orders
- Liaise with supply chain - this will involve international import and export documentation processing
- Coordinate national and international shipping
- Liaise with couriers and prepare import/export documentation as required
- Key point of contact via email, telephone and Chatbot
Skills/Experience:
- Previous experience within a B2B customer service environment
- CRM knowledge - ideally Navision or similar
- Knowledge of import/export and HMRC processes
- Fluent French - non negotiable
- Flexibility for occasional UK and European travel
On offer:
- Excellent salary
- Career progression
- National and European travel
- Agile working pattern
- Excellent opportunity!
Interested? Veuillez postuler via le lien.
Customer Service Administrator - French Speaking in Wellingborough employer: TRI Consulting Ltd
Join a dynamic international business as a Customer Service Administrator, where your fluency in French and customer service expertise will be highly valued. With a strong focus on personal development and exciting digital initiatives underway, you'll thrive in a supportive team environment that encourages career progression and offers the unique opportunity for national and European travel. This role not only promises an excellent salary but also a chance to be at the forefront of a business-critical function, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - French Speaking in Wellingborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TRI Consulting Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TRI Consulting Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator - French Speaking in Wellingborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TRI Consulting Ltd:Your cover letter is your chance to shine! Tell us why you want to work at TRI Consulting Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TRI Consulting Ltd!
How to prepare for a job interview at TRI Consulting Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
