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For Companies At a Glance
- Tasks: Manage lettings and allocations, ensuring compliance and excellent customer service.
- Company: Large Housing Association dedicated to improving housing standards.
- Benefits: Competitive pay, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives by helping them find homes.
- Qualifications: Experience in housing functions and strong customer service skills required.
- Other info: Join a supportive team focused on community impact and career development.
Large Housing Association seeks a Voids and Lettings Coordinator to elevate the standards in voids, allocations, and lettings processes across the entirety of their portfolio.
Responsibilities:
- Oversee the voids, allocations, and lettings processes, ensuring strict adherence to legislative, regulatory, and contractual requirements.
- Respond promptly to lettings, allocations, and rehousing enquiries from customers, stakeholders, and colleagues, providing clear and transparent information.
- Collaborate with housing officers to arrange viewings, manage shortlists, and facilitate the overall letting process in a timely and compliant manner.
- Manage all lettings and transfers, by working collaboratively with customers and colleagues.
- Manage the allocations of homes in cases of priority/management transfers, ensuring cases are managed sensitively, in line with policy, and in collaboration with relevant internal and external stakeholders.
- Support the teams to complete tenancy changes (for example successions, assignments, discretionary tenancies, and mutual exchanges) ensuring best use of the homes.
- Respond to lettings, allocations and rehousing enquiries from customers, stakeholders, and colleagues, including MP/Councillor enquiries and questions or feedback about services.
- Minimise re-let times of available homes and work with others to review lets against urgent needs.
- Co-ordinate the completion of all required property processes and documents to allow efficient letting of the property, to include Gas Certificates, Electrical Performance Certificates, EPCs, post inspections, keys, offer letters, etc.
Experience and skills:
- Experience across a range of housing functions such as lettings and allocations, housing options.
- Solid understanding of housing law and processes related to the allocation of social housing.
- Customer-focused approach, conducting functions in a sensitive, compliant, responsible, and transparent manner.
- Detail focused, with the ability to ensure strict compliance with general and scheme specific nomination agreements.
- Proven experience in delivering excellent customer service with strong interpersonal skills, adhering to best practices and achieving best value.
- Good working knowledge of appropriate housing, tenancy, property legislation, and industry best practices.
£20.84 ph PAYE - £27.56 ph Umbrella
Voids and Lettings employer: TRI Consulting Ltd
Contact Detail:
TRI Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voids and Lettings
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Voids and Lettings role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing law and processes. Be ready to discuss how you can elevate standards in voids and lettings, and don’t forget to highlight your customer-focused approach!
✨Tip Number 3
Showcase your interpersonal skills during interviews. Remember, it’s all about building relationships with customers and colleagues, so be sure to share examples of how you've delivered excellent customer service in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Voids and Lettings
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your experience aligns with the responsibilities and skills mentioned. Highlight those key points in your application to show us you're the right fit!
Show Off Your Customer Service Skills: Since this role is all about managing lettings and allocations, make sure to emphasise your customer service experience. We love candidates who can demonstrate a customer-focused approach, so share examples of how you've handled enquiries or resolved issues in the past.
Be Detail-Oriented: Attention to detail is crucial in this role, especially when it comes to compliance and documentation. In your application, mention any experiences where your detail-oriented nature made a difference, whether it was in managing paperwork or ensuring processes were followed correctly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to showcase your enthusiasm for joining our team!
How to prepare for a job interview at TRI Consulting Ltd
✨Know Your Housing Law
Brush up on your knowledge of housing law and processes related to allocations and lettings. Being able to discuss relevant legislation confidently will show that you’re not just familiar with the basics, but that you understand the intricacies involved in the role.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you handled enquiries or resolved issues effectively, as this will demonstrate your customer-focused approach and strong interpersonal skills.
✨Be Detail-Oriented
Since the role requires strict compliance with various agreements and documentation, be ready to discuss how you ensure attention to detail in your work. Bring examples of how you’ve managed complex processes or documentation in the past to highlight your meticulous nature.
✨Collaborative Mindset
This position involves working closely with housing officers and other stakeholders. Prepare to talk about your experience in collaborative environments, showcasing how you’ve successfully worked with others to achieve common goals, especially in lettings and allocations.
