At a Glance
- Tasks: Support tenants with excellent service and manage tenancy renewals effectively.
- Company: Reputable Housing Association committed to high standards.
- Benefits: Competitive pay, hybrid work model, and valuable experience in tenancy management.
- Other info: Opportunity to attend Rent Tribunal Hearings and grow your career.
- Why this job: Make a real difference in people's lives while enhancing your customer service skills.
- Qualifications: Experience in customer service and sales, with knowledge of tenancy management.
The predicted salary is between 42000 - 56000 € per year.
A Housing Association is currently looking for a Tenancy Management Adviser on a temporary basis for about 3 months.
Key Responsibilities
- Implement strategies to retain tenants through excellent service and effective rent setting, contributing to London's growth and customer satisfaction.
- Ensure all processes from rent setting to deposit protection align with current laws and best practices, supporting the organisation's commitment to high standards.
- Proactively manage and negotiate tenancy renewals, setting rents based on thorough market research and organisational policies.
- Manage change of sharer requests and ensure customers receive a first class service at all times.
- Generate and manage renewal agreements, ensuring accuracy in all property data and compliance with legal requirements, including right to rent legislation.
- Provide expert advice on the tenancy renewal process, aiming for optimal outcomes for all parties involved.
- Maintain meticulous records to ensure a comprehensive audit trail and contribute to the organisation's reporting and decision-making processes.
- Attend Rent Tribunal Hearings.
Compensation & Mode of Employment
PAYE £20.20 / Umbrella £26.72; Hybrid role.
Essential Requirements
- Extensive experience in customer service and sales roles within the private rented sector with a robust understanding of tenancy management, regulatory compliance, and customer service.
- Must have experience attending rent tribunals.
- Must be immediately available or on short notice.
- Able to attend an interview on the 6th of May.
Tenancy Management Adviser employer: TRI Consulting Ltd
As a leading Housing Association, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee growth and development. Our commitment to excellence in service delivery not only enhances tenant satisfaction but also empowers our staff with the skills and knowledge needed to thrive in their roles. Located in the heart of London, we offer a hybrid working model that promotes work-life balance while contributing to the vibrant community around us.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Management Adviser
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Tenancy Management Adviser role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of tenancy laws and best practices. We recommend doing some mock interviews with friends or using online resources to get comfortable discussing your experience and how it aligns with the role.
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've gone above and beyond for tenants in the past. This will demonstrate your commitment to providing first-class service, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Tenancy Management Adviser
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenancy Management Adviser role. Highlight your experience in customer service and tenancy management, and don’t forget to mention any relevant achievements that show off your skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your understanding of regulatory compliance and your experience with rent tribunals to really grab our attention.
Showcase Your Customer Service Skills:Since this role is all about providing excellent service, make sure to highlight your customer service experience. Share specific examples of how you've gone above and beyond to help customers in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and we’ll be able to review your application faster!
How to prepare for a job interview at TRI Consulting Ltd
✨Know Your Stuff
Make sure you brush up on tenancy management and the latest regulations. Familiarise yourself with the key responsibilities listed in the job description, especially around rent setting and compliance. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer satisfaction, prepare examples from your past experiences where you've excelled in customer service. Think of specific situations where you resolved issues or improved tenant relationships, as these will resonate well with the interviewers.
✨Prepare for Tribunal Talk
Given that attending Rent Tribunal Hearings is part of the job, be ready to discuss your experience in this area. If you’ve attended tribunals before, share what you learned and how you handled challenging situations. If not, consider how you would approach them based on your understanding of the process.
✨Ask Insightful Questions
Interviews are a two-way street, so come prepared with questions that show your interest in the organisation and the role. Ask about their strategies for tenant retention or how they handle changes in legislation. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
