At a Glance
- Tasks: Manage former tenant accounts and maximise debt collection while building key relationships.
- Company: Large Housing Association dedicated to community support and improvement.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovative solutions and career advancement.
- Why this job: Make a real difference in the community by improving income recovery and supporting tenants.
- Qualifications: Experience in income collection and strong relationship-building skills required.
The predicted salary is between 30000 - 40000 £ per year.
Large Housing Association requires a Tenant Arrears Officer to oversee the former tenant accounts process; facilitating the process, working with stakeholders to do so.
Responsibilities:
- Maximise the collection of debt left by former tenants and ensure that this debt and all payments made against it are transparent and reportable.
- Ensure effective management of former tenant credits and build relationships with Local Authorities to avoid the risk of Housing Benefit over-payments post account closure.
- Work alongside the Housing teams to reduce the amount of debt left by exiting tenants.
- Identify improvements.
- Build relationships with Debt Collection Agencies to ensure effective partnership working and cost efficiencies.
- Improve income recovery through early engagement, tracing tools, legal action and external partners.
- Reduce debt created at tenancy end by working proactively with Housing teams.
- Produce high-quality reporting for senior leaders and the Executive Board.
- Identify risks, gaps and opportunities to strengthen the former tenant arrears process.
Skills and experience:
- Experience of success working in an income collection environment.
- Experience using housing management and income collection systems.
- Experience producing reports for a range of stakeholders.
- Ability to build strong relationships, influence effectively and communicate clearly.
- Ability to interpret and apply policies and procedures.
Tenant Arrears Officer in Somerset employer: TRI Consulting Ltd
As a leading Housing Association, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee development and well-being. Our Tenant Arrears Officer role offers the opportunity to make a meaningful impact in the community while benefiting from comprehensive training programmes, flexible working arrangements, and a collaborative environment that encourages innovation and growth. Join us in our mission to enhance housing stability and enjoy the unique advantage of working in a sector dedicated to social responsibility and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Arrears Officer in Somerset
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Tenant Arrears Officer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common questions for income collection roles and practice your responses. Show off your experience with housing management systems and how you've successfully maximised debt recovery in the past.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Tenant Arrears Officer in Somerset
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenant Arrears Officer role. Highlight your experience in income collection and any relevant systems you've used. We want to see how your skills match what we're looking for!
Showcase Your Reporting Skills:Since producing high-quality reports is key, include examples of reports you've created in previous roles. We love seeing how you can communicate complex information clearly and effectively.
Demonstrate Relationship Building:Building strong relationships is crucial for this role. Share specific examples of how you've successfully worked with stakeholders, like Local Authorities or Debt Collection Agencies, to achieve results.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TRI Consulting Ltd
✨Know Your Numbers
As a Tenant Arrears Officer, you'll be dealing with debt collection and financial reporting. Brush up on your knowledge of income collection metrics and be ready to discuss how you've maximised debt recovery in previous roles. This shows you understand the importance of numbers in this position.
✨Build Relationships
Since the role involves working with various stakeholders, think about examples where you've successfully built relationships in past jobs. Be prepared to share how you’ve collaborated with local authorities or debt collection agencies to achieve results. This will demonstrate your ability to influence and communicate effectively.
✨Showcase Your Reporting Skills
You'll need to produce high-quality reports for senior leaders, so come prepared with examples of reports you've created in the past. Discuss the tools you used and how your reports impacted decision-making. This will highlight your analytical skills and attention to detail.
✨Proactive Problem Solver
The job requires identifying risks and opportunities to improve processes. Think of specific instances where you've proactively identified issues and implemented solutions. Share these stories to illustrate your problem-solving abilities and your commitment to continuous improvement.
