At a Glance
- Tasks: Provide empathetic housing management and support to residents, ensuring their needs are met.
- Company: A dedicated Housing Association focused on community well-being.
- Benefits: Competitive pay at £23.07 PAYE umbrella rate, with potential for growth.
- Other info: Office-based role with a strong focus on teamwork and community engagement.
- Why this job: Make a real difference in residents' lives while developing your career in social housing.
- Qualifications: Experience as a Senior Housing Officer and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
A Housing Association is currently looking for an office based Senior Housing Officer on a temporary basis for about three months.
Key responsibilities:
- Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service.
- This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately.
- Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team.
- You will be connected to tenants in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives.
- Always keep your promise to tenants by getting back to them within agreed timescales and tasks.
- Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities.
- Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner.
- Work alongside residents to ensure we offer the right support to sustain tenancies.
- Manage void properties to be ready to let to our 'void standard' as quickly as possible including specifying work orders on standard voids.
- Always follow the lettings procedure ensuring an effective audit trail.
- Identify support needs and effective partners to support tenants as the start of their tenancy.
- Manage landlord repair requests through Workwise ensuring work is completed to the residents’ satisfaction.
- Responsible for authorising work orders to budget.
- Work with Asset Management colleagues to resolve complex repairs in a timely manner.
- Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management.
- Account for services accurately to ensure service charges are transparent and fair to residents.
- Set service charges with support from the central service team.
- Arrange to meet residents in their home to understand their needs and desires for the future.
- Identify any repairs needed in the property and order these as well as record.
This role is 100% based in the office. This role pays £23.07 PAYE umbrella rate £30.50.
Essential:
- Must have a consistent work history as a Senior Housing Officer within Social Housing.
- Excellent communicator.
- Must be immediately available or on short notice.
Senior Housing Officer in London employer: TRI Consulting Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Housing Officer in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like TRI Consulting Ltd.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like TRI Consulting Ltd? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit TRI Consulting Ltd's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Senior Housing Officer in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Senior Housing Officer role at TRI Consulting Ltd, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at TRI Consulting Ltd
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where TRI Consulting Ltd operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to TRI Consulting Ltd. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at TRI Consulting Ltd.
