At a Glance
- Tasks: Manage tenancy renewals, negotiate terms, and enhance customer satisfaction.
- Company: Leading Housing Association focused on community and customer care.
- Benefits: Competitive pay, professional development, and a supportive work environment.
- Other info: Join a dynamic team with opportunities for growth and learning.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 19 - 26 € per hour.
Leading Housing Association requires a Renewals Adviser to manage tenancy renewals, negotiate terms, ensure regulatory compliance, and enhance customer satisfaction to increase rental income and extend customer tenure.
Responsibilities:
- Efficiently manage the renewal of tenancies, negotiating terms that benefit both the tenant and the organisation while ensuring legal and regulatory compliance.
- Implement strategies to retain tenants through excellent service and effective rent setting, contributing to growth and customer satisfaction.
- Ensure all processes from rent setting to deposit protection align with current laws and best practices, supporting the organisation's commitment to high standards.
- Proactively manage and negotiate tenancy renewals, setting rents based on thorough market research and organisational policies.
- Manage change of sharer requests and ensure customers receive a first-class service at all times.
- Generate and manage renewal agreements, ensuring accuracy in all property data and compliance with legal requirements, including right to rent legislation.
- Provide expert advice on the tenancy renewal process, aiming for optimal outcomes for all parties involved.
- Maintain meticulous records to ensure a comprehensive audit trail and contribute to the organisation's reporting and decision-making processes.
Experience and skills:
- Dedicated to providing excellent customer service, ensuring all interactions and processes are handled professionally and with attention to detail.
- Ability to analyse market trends and customer feedback to develop effective renewal strategies that improve customer retention and satisfaction.
- Strong communication skills, capable of effectively negotiating and explaining tenancy terms, and engaging with stakeholders at all levels.
- Extensive experience in customer service and sales roles within the private rented sector with a robust understanding of tenancy management, regulatory compliance, and customer service.
- Effective IT skills, particularly in MS Office, with the ability to manage data accurately and efficiently.
- Property Mark or TPI level 2 qualification to be achieved within the first 6 months.
£19.49 ph PAYE - £25.77 ph Umbrella
Renewals Advisor employer: TRI Consulting Ltd
As a leading Housing Association, we pride ourselves on fostering a supportive and inclusive work environment where our Renewals Advisors can thrive. With a strong commitment to employee development, we offer comprehensive training and growth opportunities, ensuring that our team members are equipped to deliver exceptional service while contributing to the community. Located in a vibrant area, our organisation not only values regulatory compliance and customer satisfaction but also promotes a culture of collaboration and respect, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! As a Renewals Advisor, you'll need to negotiate terms effectively. Role-play with a friend or use online resources to sharpen your communication and persuasion techniques.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Don’t miss out on this opportunity!
We think you need these skills to ace Renewals Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Renewals Advisor role. Highlight your experience in tenancy management and customer service, and don’t forget to mention any relevant qualifications or skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer satisfaction and how your skills can contribute to the organisation’s goals. Keep it engaging and personal!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects your ability to negotiate and explain terms clearly. Use examples from your past experiences to demonstrate how you’ve successfully engaged with stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need right there!
How to prepare for a job interview at TRI Consulting Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of tenancy renewals and the relevant regulations. Brush up on current laws like right to rent legislation and be ready to discuss how you would ensure compliance while negotiating terms.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your dedication to excellent customer service. Think about times when you've gone above and beyond for a customer, especially in a rental or housing context, and be ready to share these stories.
✨Market Research is Key
Familiarise yourself with current market trends in the rental sector. Be prepared to discuss how you would use this information to set competitive rents and retain tenants, demonstrating your analytical skills and strategic thinking.
✨Communicate Clearly
Strong communication is crucial for this role. Practice explaining complex tenancy terms in simple language, and think about how you would engage with different stakeholders. Clear, confident communication can set you apart from other candidates.
