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- Tasks: Join us as a Home Ownership Administrator, managing customer queries and supporting our team.
- Company: We're a Housing Association dedicated to providing quality housing solutions.
- Benefits: Enjoy flexible part-time hours with competitive pay and valuable training opportunities.
- Why this job: Make a real impact in the community while developing your skills in a supportive environment.
- Qualifications: Bring your administrative experience and strong communication skills to the table.
- Other info: Must be available for 35-hour training weeks initially; perfect for students seeking part-time work.
A Housing Association is currently looking for a part time Home Ownership Administrator on a temporary basis for about 3 months. Key responsbilities This role is 14hrs per week and you must work Wednesday & Fridays, the first three weeks will be 35hr weeks for training purposes so you must be able to committ to that as well Achieve aspirational customer satisfaction and service delivery targets as set by the Home Ownership Support manager, in line with our customer strategy Manage a demanding workload, juggling competing priorities, ensuring queries/instructions are progressed and deadlines met. Work under your own initiative to determine actions and advice needed for each interaction, escalating or seeking advice as necessary Manage shared communication channels for the team or wider department, acting as a first point of contact for external enquiries, supporting first contact resolution where possible or ensuring they are redirected/escalated accordingly Support the team and wider department where needed by assigning and distributing workloads evenly, ensuring it is actioned in line with SLA’s Support the team and wider department with project work as required Provide performance data and reporting for the team or wider department, including analysis and commentary as required Manage the accurate recording of data and assignment of actions on appropriate systems (e.g Workwise) Ensure invoices are processed, paid on time and according to the terms of the contract. Act as the lead within the department to manage any finance related matters (purchase orders, payments, invoicing etc) Maintain and strengthen good working relationships with external stakeholders, including our photography services, appointed IFA’s, panel surveyors and acting solicitors Support the Home Ownership Support Manager, Team leader and other managers as required with the successful delivery of project actions as required Collaborate with the wider operational team ensuring smooth collation of information to reach your goal e.g. when addressing pre-sales enquiries for resales. Organise meetings and events as required for the team and wider department, including drafting agendas, booking rooms and refreshments, collecting visitors and taking minutes PAYE £20.42 Umbrella £26.84 Essential requirements Must have a good administrative background ideally in housing Excellent interpersonal and communication skills Good IT skills including intermediate MS Office Must be immediately available or on short notice Must be looking for part time work only
P/T Home Ownership Administrator employer: TRI Consulting Ltd
Contact Detail:
TRI Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land P/T Home Ownership Administrator
✨Tip Number 1
Make sure to highlight your administrative experience in housing during any conversations or networking opportunities. This will show that you understand the specific challenges and requirements of the role.
✨Tip Number 2
Demonstrate your excellent interpersonal and communication skills by preparing examples of how you've successfully managed customer queries or resolved conflicts in previous roles. This can set you apart from other candidates.
✨Tip Number 3
Familiarize yourself with the tools and systems mentioned in the job description, like Workwise. If you have experience with similar software, be ready to discuss it and how it can benefit the team.
✨Tip Number 4
Since this role requires managing competing priorities, think of specific instances where you've successfully juggled multiple tasks. Be prepared to share these examples to demonstrate your ability to handle the workload.
We think you need these skills to ace P/T Home Ownership Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience, particularly in housing. Emphasize your communication skills and any specific IT competencies, especially with MS Office.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organization. Mention your availability for the part-time schedule and your commitment to customer satisfaction and service delivery.
Showcase Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to manage competing priorities and handle a demanding workload. Provide examples of how you've successfully resolved queries or managed projects.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at TRI Consulting Ltd
✨Show Your Administrative Skills
Make sure to highlight your administrative experience, especially in housing. Be ready to discuss specific examples of how you've managed workloads and met deadlines in previous roles.
✨Demonstrate Communication Skills
Since the role requires excellent interpersonal skills, prepare to showcase your ability to communicate effectively. Think of instances where you successfully resolved queries or managed external communications.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to juggle competing priorities. Prepare to discuss how you would handle multiple tasks and ensure customer satisfaction under pressure.
✨Familiarize Yourself with Relevant Software
Brush up on your IT skills, particularly with MS Office and any other relevant systems like Workwise. Being able to discuss your proficiency with these tools will demonstrate your readiness for the role.
