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- Tasks: Support residents with housing needs and ensure their voices are heard.
- Company: Large Housing Association dedicated to community welfare.
- Benefits: Competitive pay, flexible hours, and a chance to make a difference.
- Why this job: Be the go-to person for residents, helping them thrive in their homes.
- Qualifications: Experience in housing management and strong communication skills.
- Other info: Join a supportive team focused on community and personal growth.
A Large Housing Association is looking for a Housing Officer on an ongoing temporary basis to look after residents in a variety of locations in Central London.
Key responsibilities include:
- Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service.
- Regular communication and meetings with each resident at home, ensuring that any issues they have raised are resolved appropriately.
- Work creatively on your own as well as part of a wider team, including the customer service centre and the Asset’s team.
- Connect with tenants in their communities, ensuring residents are offered the right support to maintain their tenancies, be happy in their homes, and get on with their lives.
- Keep promises to tenants by getting back to them within agreed timescales and tasks.
- Ensure residents are kept safe by following safeguarding procedures and working closely with external statutory authorities.
- Manage tenancies effectively, tackling unacceptable behaviour in an open and constructive manner.
- Work alongside residents to ensure the right support is offered to sustain tenancies.
- Manage void properties to be ready to let to 'void standard' as quickly as possible, including specifying work orders on standard voids.
- Follow the lettings procedure ensuring an effective audit trail.
- Identify support needs and effective partners to support tenants at the start of their tenancy.
- Authorise work orders to budget for repairs.
- Work with Asset Management colleagues to resolve complex repairs in a timely manner.
- Account for services accurately to ensure service charges are transparent and fair to residents.
- Set service charges with support from the central service team.
- Arrange to meet residents in their home to understand their needs and desires for the future, identifying any repairs needed in the property and ordering these as well as recording.
Essential:
- Previous experience as a Housing Officer is preferred.
- Exceptional customer service skills.
- Excellent communicator.
£19.50 - £20.84 PAYE or £25.78 - £27.56 ph Umbrella.
Housing Officer employer: TRI Consulting Ltd
Contact Detail:
TRI Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Housing Officer role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to housing management. Think about how you would handle specific scenarios with residents, as this will show your empathy and problem-solving skills.
✨Tip Number 3
Showcase your customer service skills! During interviews, share examples of how you've gone above and beyond for residents or clients in the past. This will highlight your commitment to providing excellent support.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in housing management and customer service, showing how you can connect with residents and tackle their needs effectively.
Showcase Your Communication Skills: Since communication is key in this role, give examples of how you've successfully interacted with residents or clients in the past. We want to see that you can keep promises and resolve issues promptly!
Demonstrate Empathy and Creativity: In your application, share instances where you've worked creatively to solve problems for residents. This will show us that you understand the importance of empathy in housing management and can think outside the box.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at TRI Consulting Ltd
✨Know Your Stuff
Make sure you understand the role of a Housing Officer inside out. Familiarise yourself with the responsibilities listed in the job description, especially around tenant communication and support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since the role involves working closely with residents, be prepared to demonstrate your empathy and customer service skills. Think of examples from your past experiences where you've successfully resolved issues or supported someone in need. This will highlight your ability to connect with tenants on a personal level.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation's approach to housing management and how they support their staff. This shows that you're engaged and serious about the role, plus it gives you valuable insights into whether this is the right fit for you.
✨Follow Up
After the interview, don’t forget to send a thank-you email. Mention something specific from your conversation to remind them of your discussion. This not only shows your appreciation but also reinforces your interest in the position and keeps you fresh in their minds.
