Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage staircasing transactions and assist leaseholders in selling their homes.
- Company: Join a large Housing Association dedicated to supporting home ownership.
- Benefits: Competitive pay, potential for remote work, and opportunities for professional growth.
- Why this job: Make a real impact on people's lives while working in a collaborative environment.
- Qualifications: Understanding of Low-Cost Home Ownership and excellent customer service skills required.
- Other info: Temporary position with flexible hours and a chance to develop your career.
Large Housing Association requires a temporary Home Ownership Support Officer to manage staircasing transactions and help leaseholders list their home for sale and find and assess incoming buyers.
Responsibilities:
- Responsible for the creation, amendment, and closure of customer accounts.
- Support residents to increase their shares, find a home or sell their home, quickly.
- Advise customers of their options and guide them through the best route for them.
- Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach joint objectives.
- Effectively review instructions, assisting customers by explaining their options, risks and making recommendations on their best route to sale or home ownership.
- Effectively market homes for sale, in line with borough/audit requirements and proactively pursuing leads and vetting incoming buyers for their long-term and product suitability.
- Support on the disposal of void units, undertaking viewings or on-site visits if required.
- Build and maintain positive working relationships with internal and external stakeholders to foster better outcomes for residents, drive successful transactions and share expertise.
- Inform business planning through accurate progression and forecasting of your transactions.
- Competently handle customer enquiries about a range of Low-Cost Home Ownership.
- Support with the management of team in-boxes and general enquiries.
- Provide administrative support to the Home Ownership Support Advisors as required.
- Manage complaints and service recovery effectively and within designated timescales.
Experience and skills:
- Thorough understanding of Low-Cost Home Ownership products, particularly Shared Ownership.
- Knowledge of the property market and conveyancing.
- Experience of delivering excellent customer service in a fast paced, target driven environment.
- Ability to read and interpret leases.
- Excellent interpersonal and communication skills.
- Effective IT skills including basic/intermediate MS Office skills.
£22.27 ph PAYE - £29.45 ph Umbrella
Home Ownership Support Officer employer: TRI Consulting Ltd
Contact Detail:
TRI Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Ownership Support Officer
✨Tip Number 1
Familiarise yourself with Low-Cost Home Ownership products, especially Shared Ownership. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the property market and conveyancing sectors. Building relationships can provide you with insights and potential referrals that could be beneficial when applying for the position.
✨Tip Number 3
Brush up on your customer service skills, particularly in fast-paced environments. Be prepared to share examples of how you've successfully managed customer enquiries or complaints in previous roles.
✨Tip Number 4
Showcase your IT skills, especially with MS Office. Being proficient in these tools is essential for managing customer accounts and administrative tasks effectively, so be ready to discuss your experience with them.
We think you need these skills to ace Home Ownership Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in home ownership support, customer service, and knowledge of Low-Cost Home Ownership products. Use specific examples that demonstrate your understanding of the property market and conveyancing.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Home Ownership Support Officer role. Explain how your skills and experiences align with the job requirements, particularly your ability to manage transactions and support residents effectively.
Showcase Your Communication Skills: In your application, emphasise your excellent interpersonal and communication skills. Provide examples of how you've successfully built relationships with stakeholders or handled customer enquiries in previous roles.
Highlight Continuous Improvement Initiatives: Mention any past experiences where you identified service improvements or contributed to team objectives. This will demonstrate your proactive approach and commitment to enhancing customer service in line with the role's expectations.
How to prepare for a job interview at TRI Consulting Ltd
✨Know Your Stuff
Make sure you have a solid understanding of Low-Cost Home Ownership products, especially Shared Ownership. Brush up on your knowledge of the property market and conveyancing processes, as these will likely come up during the interview.
✨Showcase Your Customer Service Skills
Prepare examples that demonstrate your experience in delivering excellent customer service in fast-paced environments. Highlight situations where you've successfully managed customer enquiries or resolved complaints, as this role heavily relies on strong interpersonal skills.
✨Be Ready to Discuss Improvements
Think about ways you could contribute to continuous improvement within the team. Be prepared to discuss any ideas you have for enhancing service delivery or streamlining processes, as this shows initiative and a collaborative spirit.
✨Demonstrate Your IT Proficiency
Since effective IT skills are essential for this role, be ready to talk about your experience with MS Office and any other relevant software. You might even want to mention specific tasks you've accomplished using these tools to illustrate your competence.
