At a Glance
- Tasks: Support customers in home ownership, manage complex cases, and provide expert advice.
- Company: Dynamic Housing Association focused on affordable housing solutions.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive team and contribute to meaningful projects in the community.
- Why this job: Make a real difference in people's lives by helping them achieve home ownership.
- Qualifications: Experience in housing roles and strong customer service skills required.
The predicted salary is between 55000 - 60000 £ per year.
A Housing Association is currently looking for a Home Ownership Support Adviser on a temporary basis for about 3 months.
Key Responsibilities
- Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice, proactively progressing transactions and unlocking obstacles to completion/resolution.
- Lead on all relevant legally administrative functions related to the transfer or disposal of property.
- Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met.
- Work under your own initiative to determine actions and advice needed for each transaction.
- Competently handle customer enquiries about a range of Low-Cost Home Ownership products.
- Support with the management of team in-boxes and general enquiries.
- Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting surgeries and providing training across the organisation to share your expertise.
- Lead on the disposal of void units, undertaking viewings or on-site visits if required.
- Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach our joint objectives.
- Build and maintain collaborative working relationships with internal and external stakeholders to foster better outcomes for our residents, drive successful transactions and share expertise.
- Be engaged on policy and legislative changes, highlighting risks and following relevant policies and procedures as required.
- Achieve high levels of customer satisfaction and financial targets as set by the Home Ownership Support Manager, in line with our customer strategy.
- Drive income by actively promoting staircasing, loft conversion, lease extension and loan redemption, managing all aspects of each application.
- Meet our compliance requirements, ensuring data is recorded correctly, and transactions are completed in line with regulatory and audit requirements.
- Inform business planning through effective progression and accurate forecasting of your transactions.
- Support Operations and our customers by making sure new accounts are set-up, amended and closed as needed, including the amendment of rents and ground rents.
- Manage complaints and service recovery effectively and within designated timescales.
- Support team and departmental projects as required by the Home Ownership Support Manager.
- Support the effective management of other low-cost home ownership products (historic or new) as necessary.
Compensation PAYE £26.81, Umbrella £35.46. Hybrid role.
Essential Requirements
- Worked in a similar role previously and has knowledge of shared ownership, lease extensions, right to buy, affordable housing, understanding ground rent.
- Experience of working independently to deliver excellent customer service across a diverse workload, in a fast paced, target driven environment.
- Must be immediately available or on short notice.
Home Ownership Support Adviser employer: TRI Consulting Ltd
Join a forward-thinking Housing Association as a Home Ownership Support Adviser, where you will play a pivotal role in enhancing the lives of our residents through expert guidance and support in home ownership. Our collaborative work culture fosters continuous improvement and professional growth, offering you the chance to develop your skills while making a meaningful impact in the community. With competitive compensation and a hybrid working model, we prioritise employee satisfaction and engagement, ensuring that you thrive in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Support Adviser
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of low-cost home ownership products. Be ready to discuss how your experience aligns with the responsibilities of the Home Ownership Support Adviser role. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and interests. Tailor your approach to show why you’re the best fit for the team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight your strengths.
We think you need these skills to ace Home Ownership Support Adviser
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Home Ownership Support Adviser role. Highlight your experience with shared ownership, lease extensions, and any relevant customer service skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the key responsibilities, like managing complex caseloads or providing sound advice. Let us know why you’re excited about joining our team!
Showcase Your Initiative:In your application, don’t forget to mention times when you've taken the initiative to solve problems or improve processes. We love candidates who can work independently and drive continuous improvement, so share those stories with us!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at TRI Consulting Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of shared ownership, lease extensions, and affordable housing. Being able to discuss these topics confidently will show that you're the right fit for the role and can handle customer enquiries effectively.
✨Showcase Your Organisation Skills
Since you'll be managing a complex caseload, it's crucial to demonstrate your ability to juggle competing priorities. Prepare examples from your past experience where you've successfully managed multiple tasks and met deadlines, as this will highlight your organisational skills.
✨Be Proactive
The job requires you to work under your own initiative, so come prepared with ideas on how you would proactively progress transactions and overcome obstacles. This shows that you're not just reactive but can take charge and drive results.
✨Build Relationships
Emphasise your ability to build collaborative working relationships with stakeholders. Think of examples where you've successfully worked with others to achieve common goals, as this is key to fostering better outcomes for residents and driving successful transactions.
