Home Ownership Administrator

A Housing Association is currently looking for a Home Ownership Administrator on a temporary basis for about 3 months. Key responsbilities Achieve aspirational customer satisfaction and service delivery targets as set by the Home Ownership Support manager, in line with our customer strategy Manage a demanding workload, juggling competing priorities, ensuring queries/instructions are progressed and deadlines met. Work under your own initiative to determine actions and advice needed for each interaction, escalating or seeking advice as necessary Manage shared communication channels for the team or wider department, acting as a first point of contact for external enquiries, supporting first contact resolution where possible or ensuring they are redirected/escalated accordingly Support the team and wider department where needed by assigning and distributing workloads evenly, ensuring it is actioned in line with SLA’s Support the team and wider department with project work as required Provide performance data and reporting for the team or wider department, including analysis and commentary as required Manage the accurate recording of data and assignment of actions on appropriate systems (e.g Workwise) Ensure invoices are processed, paid on time and according to the terms of the contract. Act as the lead within the department to manage any finance related matters (purchase orders, payments, invoicing etc) Maintain and strengthen good working relationships with external stakeholders, including our photography services, appointed IFA’s, panel surveyors and acting solicitors Support the Home Ownership Support Manager, Team leader and other managers as required with the successful delivery of project actions as required Collaborate with the wider operational team ensuring smooth collation of information to reach your goal e.g. when addressing pre-sales enquiries for resales. Organise meetings and events as required for the team and wider department, including drafting agendas, booking rooms and refreshments, collecting visitors and taking minutes PAYE £20.42 Umbrella £26.84 Essential requirements Must have a good administrative background ideally in housing Excellent interpersonal and communication skills Good IT skills including intermediate MS Office Must be immediately available or on short notice