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- Tasks: Be the go-to person for residents, managing their housing needs and services.
- Company: Join a large Housing Association dedicated to improving community living.
- Benefits: Earn competitive pay with potential for permanent roles after 3 months.
- Why this job: Make a real impact in residents' lives while developing your customer service skills.
- Qualifications: Experience in office-based customer service and proficiency in Word & Excel required.
- Other info: Immediate availability is a must; flexible working environment.
A large Housing Association is looking for a number of Customer Service Executives on a temporary basis for approximately 3 months with permanent opportunities. Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the progress. Where issues arise that you cannot deal with directly, you will work on behalf of residents and with other stakeholders, engaging services inside and outside to ensure their needs are met. However, you will retain responsibility when other people are involved, making sure that they do what they agree to do Hourly rate PAYE £20.43 and £26.85 Umbrella Essential Requirements Ideally looking for someone who has a consistent background in office based customer service Excellent interpersonal skills and able to pick things up quickly Excellent on Word & Excel Must be immediately available or on short notice
Customer Service Executive employer: TRI Consulting Ltd
Contact Detail:
TRI Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with the specific housing needs and challenges faced by residents in your area. This knowledge will help you demonstrate your understanding of the role during interviews and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Highlight your experience in managing customer relationships and resolving issues effectively. Be prepared to share specific examples of how you've successfully handled difficult situations in previous roles, as this will showcase your problem-solving skills.
✨Tip Number 3
Brush up on your Word and Excel skills, as these are essential for the role. Consider taking a quick online course or practicing common tasks to ensure you're comfortable using these tools, which will give you an edge over other candidates.
✨Tip Number 4
Network with current or former employees of the Housing Association. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the application process.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and essential requirements for the Customer Service Executive position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in office-based customer service. Provide specific examples of how you've successfully managed customer relationships and resolved issues.
Showcase Your Skills: Make sure to highlight your excellent interpersonal skills and proficiency in Word and Excel. Mention any relevant training or certifications that demonstrate your capabilities in these areas.
Be Available: Since the role requires immediate availability, clearly state your availability in your application. This shows your eagerness and readiness to take on the position without delay.
How to prepare for a job interview at TRI Consulting Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Discuss specific situations where you successfully resolved issues for customers, as this will demonstrate your ability to handle the responsibilities of a Customer Service Executive.
✨Demonstrate Your Interpersonal Skills
Since excellent interpersonal skills are essential for this role, prepare examples that showcase your ability to communicate effectively with residents and colleagues. Think about times when you built rapport or managed difficult conversations.
✨Familiarize Yourself with Housing Issues
Research common housing issues and challenges that residents face. Being knowledgeable about these topics will help you engage in meaningful discussions during the interview and show that you are proactive about understanding the role.
✨Prepare Questions for the Interviewers
Have a list of thoughtful questions ready to ask the interviewers. This could include inquiries about the team dynamics, the types of challenges faced in the role, or how success is measured. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
