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- Tasks: Be the go-to person for residents, managing their housing needs and ensuring services are delivered.
- Company: Join a large Housing Association dedicated to improving community living standards.
- Benefits: Enjoy competitive pay rates and the chance to make a real impact in your local area.
- Why this job: This role offers hands-on experience, community engagement, and the opportunity to develop valuable skills.
- Qualifications: Previous housing experience and strong interpersonal skills are essential; proficiency in Word and Excel is a must.
- Other info: This is a temporary position for approximately 3 months, perfect for those seeking short-term work.
A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months.
Key responsibilities are as follows:
- As a Customer Service Executive, you will have the required authority, budget, skills and support to creatively address the housing needs of your residents.
- You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch.
- You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise.
- Where appropriate, you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible.
- You will meet residents annually to identify their priorities for the year.
- You will take ownership for getting the job done and keep residents updated on the progress.
- Where issues arise that you cannot deal with directly, you will work on behalf of residents and with other stakeholders, engaging services inside and outside to ensure their needs are met.
- However, you will retain responsibility when other people are involved, making sure that they do what they agree to do.
Hourly rate PAYE £19.50 and £25.78 Umbrella.
Essential Requirements:
- Ideally looking for someone who has worked in housing previously.
- Excellent interpersonal skills and able to pick things up quickly.
- Excellent on Word & Excel.
- Must be immediately available or on short notice.
Customer Service Executive employer: TRI Consulting Ltd
Contact Detail:
TRI Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the housing sector and current issues residents face. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to understanding their needs.
✨Tip Number 2
Highlight your interpersonal skills by preparing examples of how you've successfully resolved conflicts or improved customer satisfaction in previous roles. This will show that you can handle the responsibilities of a Customer Service Executive effectively.
✨Tip Number 3
Practice using Word and Excel, as these are essential tools for the role. Being able to showcase your proficiency in these applications during discussions can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your availability and flexibility. Since the role requires someone who can start immediately or on short notice, emphasising your readiness to jump in can make a positive impression.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and housing. Emphasise any previous roles where you managed resident relationships or dealt with tenancy issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and ability to handle various responsibilities mentioned in the job description. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Technical Skills: Since the role requires proficiency in Word and Excel, mention any relevant experience you have with these tools. If you've used them to manage data or create reports, be sure to include that information.
Show Availability: Clearly state your availability in your application. Since the position requires someone who can start immediately or on short notice, make it clear that you can meet this requirement.
How to prepare for a job interview at TRI Consulting Ltd
✨Showcase Your Interpersonal Skills
As a Customer Service Executive, you'll be the main point of contact for residents. Make sure to highlight your excellent interpersonal skills during the interview. Share examples of how you've effectively communicated with clients or resolved conflicts in previous roles.
✨Demonstrate Your Housing Knowledge
Since the role requires experience in housing, be prepared to discuss your previous work in this area. Familiarise yourself with common housing issues and solutions, and be ready to explain how you can creatively address the needs of residents.
✨Be Proficient with Technology
The job requires good knowledge of Word and Excel. During the interview, mention any relevant experience you have with these tools. You might even want to prepare a quick example of how you've used them to manage data or improve processes in your past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing service charge estimates or dealing with tenancy issues. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and accountability.
