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- Tasks: Provide exceptional customer service and build strong B2B relationships.
- Company: Join a growing team focused on career development and collaboration.
- Benefits: On-the-job training, career progression, and a supportive work environment.
- Why this job: Kickstart your career in customer service with real growth opportunities.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Dynamic office environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced B2B customer service advisor? If so, we are looking for you! Due to growth with the account management team, our client is looking to recruit a customer service advisor who, with on the job training, will develop into an exceptional account manager. The role is an office based position and will see working closely with all departments in the business to build strong internal relationships as well as begin to build external B2B relationships ready for your personal career development journey.
What are we looking for?
- Exceptional customer service - both via phone, web chat and face to face
- Serve as the primary contact for external client communication
- Build strong, professional relationships - both internally and externally
- Record, document and manage customer enquiries and requests
- Liaise with account management and sales team when you identify potential sales opportunities
- Manage client booking requests
- Have the ability to juggle multiple projects at a time and prioritise customer needs
- Handle customer complaints with professionalism and empathy
- Collaborate with team members to improve overall customer satisfaction
- Maintain a high standard of phone etiquette while communicating with customers
Requirements
- Proven experience in a customer service role is preferred
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Proficient in data entry with attention to detail
- Ability to work well under pressure while maintaining a positive attitude
- Familiarity with CRM systems is advantageous but not essential
- A genuine passion for helping others and ensuring a positive customer experience
If you are ready to join a company that will really focus on your career development then this is the role for you.
Customer Service employer: TRI Consulting Ltd
Contact Detail:
TRI Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a customer service role, and who knows? They might just have the inside scoop on openings that aren't advertised yet.
✨Tip Number 2
Practice makes perfect! Before heading into interviews, rehearse common customer service scenarios. Think about how you'd handle complaints or build relationships with clients. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your personality! When you get the chance to chat with potential employers, let your passion for helping others shine through. Share stories that highlight your customer service skills and how you've made a difference in previous roles.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you’re the perfect fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service. Share specific examples of how you've built strong relationships and handled challenges in previous roles to grab our attention.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application is clear and well-structured. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at TRI Consulting Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of exceptional customer service. Be ready to discuss your previous experiences and how you handled various situations, especially complaints. This will show that you understand the importance of empathy and professionalism in customer interactions.
✨Research the Company
Take some time to learn about the company’s values, culture, and the specific B2B services they offer. This knowledge will help you tailor your answers and demonstrate your genuine interest in the role and the company during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples from your past experience where you successfully resolved issues or built strong relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Team Spirit
Since the role involves collaboration with various departments, be prepared to discuss how you work well in a team. Share examples of how you’ve contributed to team success in previous roles, highlighting your ability to juggle multiple projects while maintaining a positive attitude.
