At a Glance
- Tasks: Support residents with rent collection and manage service charge accounts effectively.
- Company: Large Housing Association dedicated to community support and tenant wellbeing.
- Benefits: Competitive pay, opportunity to make a real difference, and supportive work environment.
- Other info: Office-based role with immediate start available.
- Why this job: Join a compassionate team focused on helping residents sustain their tenancies.
- Qualifications: 1 year experience in housing income collection and strong communication skills.
Large Housing Association is currently looking for an Income Collection Advisor on a temporary basis for about 2 months.
Key responsibilities are as follows:
- Overseeing and supporting with rent collection.
- Working closely with colleagues in Operations to maximise income, identifying trends and patterns and ensuring compliance with income collection processes.
- Passionate about sustaining tenancies, managing rent and service charge accounts across mixed tenure portfolios, preventing and reducing arrears through early intervention and support.
- Acting as a key point of contact for residents experiencing financial difficulty.
- Maximising income collection while maintaining a compassionate, resident-centred approach.
- Supporting residents to live well, remain in their homes and resolve arrears sustainably.
- Ensuring accurate, transparent and timely management of rent and service charge accounts.
- Building and strengthening relationships internally to support tenancy sustainment.
- Providing expertise in income collection to support residents.
- Strengthening and building relationships with local authorities and other partners to maximise income collection and reduce arrears.
- Ensuring a consistent approach across the business to income collection, providing excellent services for all residents.
- Being passionate and committed to placing residents at the heart of income collection and finding solutions wherever possible.
- Collaborating to resolve difficult and complex cases and supporting colleagues to find solutions.
This role is office based, not hybrid.
PAYE: £21.59 Umbrella: £28.55
Essential requirements:
- Must have at least 1 year experience in a similar role for a Housing Association.
- Excellent interpersonal and verbal and written communication skills.
- In-depth knowledge and experience of rent collection process and procedure.
- Knowledge of welfare benefits and affordability assessments.
- Must be immediately available or on short notice.
Income Collection Advisor in Chelmsford employer: TRI Consulting Ltd
As a leading Housing Association, we pride ourselves on being an excellent employer that values compassion and community. Our supportive work culture fosters collaboration and growth, providing employees with opportunities to develop their skills while making a meaningful impact in residents' lives. Located in a vibrant area, we offer a dynamic environment where you can thrive professionally and personally, all while contributing to the sustainability of tenancies and enhancing the well-being of our community.
StudySmarter Expert Advice🤫
We think this is how you could land Income Collection Advisor in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Collection Advisor role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of rent collection processes and welfare benefits. We want you to be able to showcase your expertise and demonstrate how you can support residents effectively during those crucial conversations.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent interpersonal abilities, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when discussing your experience and approach to income collection.
✨Tip Number 4
Don't forget to apply through our website! We’re all about making the application process as smooth as possible for you. Plus, it shows your commitment to joining our team and working towards supporting residents in their financial journeys.
We think you need these skills to ace Income Collection Advisor in Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in income collection and working with housing associations. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for supporting residents and your commitment to effective income collection. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at TRI Consulting Ltd
✨Know Your Stuff
Make sure you brush up on the rent collection processes and procedures specific to housing associations. Familiarise yourself with common challenges residents face, especially around financial difficulties, so you can demonstrate your understanding during the interview.
✨Show Your Compassion
This role is all about supporting residents, so be prepared to discuss how you've handled sensitive situations in the past. Share examples of how you've helped individuals manage their arrears or navigate financial difficulties while maintaining a compassionate approach.
✨Build Relationships
Highlight your experience in collaborating with colleagues and external partners. Be ready to talk about how you've strengthened relationships in previous roles to maximise income collection and support tenancy sustainment.
✨Communicate Clearly
Excellent communication skills are key for this position. Practice articulating your thoughts clearly and concisely. Prepare to answer questions about your interpersonal skills and provide examples of how you've effectively communicated with residents and colleagues alike.
