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- Tasks: Coordinate lettings and voids processes, ensuring compliance and excellent customer service.
- Company: Large Housing Association dedicated to improving housing standards.
- Benefits: Competitive pay, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives by helping them find homes.
- Qualifications: Experience in housing functions and strong customer service skills required.
- Other info: Join a dynamic team focused on community impact and housing solutions.
Large Housing Association seeks a Voids and Lettings Coordinator to elevate the standards in voids, allocations, and lettings processes across the entirety of their portfolio.
Responsibilities:
- Oversee the voids, allocations, and lettings processes, ensuring strict adherence to legislative, regulatory, and contractual requirements.
- Respond promptly to lettings, allocations, and rehousing enquiries from customers, stakeholders, and colleagues, providing clear and transparent information.
- Collaborate with housing officers to arrange viewings, manage shortlists, and facilitate the overall letting process in a timely and compliant manner.
- Manage all lettings and transfers, by working collaboratively with customers and colleagues.
- Manage the allocations of homes in cases of priority/management transfers, ensuring cases are managed sensitively, in line with policy, and in collaboration with relevant internal and external stakeholders.
- Support the teams to complete tenancy changes (for example successions, assignments, discretionary tenancies, and mutual exchanges) ensuring best use of the homes.
- Respond to lettings, allocations and rehousing enquiries from customers, stakeholders, and colleagues, including MP/Councillor enquiries and questions or feedback about services.
- Minimise re-let times of available homes and work with others (e.g. renew) to review lets against urgent needs e.g. decants.
- Co-ordinate the completion of all required property processes and documents to allow efficient letting of the property, to include Gas Certificates, Electrical Performance Certificates, EPCs, post inspections, keys, offer letters, etc.
Experience and skills:
- Experience across a range of housing functions such as lettings and allocations, housing options.
- Solid understanding of housing law and processes related to the allocation of social housing.
- Customer-focused approach, conducting functions in a sensitive, compliant, responsible, and transparent manner.
- Detail focused, with the ability to ensure strict compliance with general and scheme specific nomination agreements.
- Proven experience in delivering excellent customer service with strong interpersonal skills, adhering to best practices and achieving best value.
- Good working knowledge of appropriate housing, tenancy, property legislation, and industry best practices.
20.84 ph PAYE - 27.56 ph Umbrella
Voids and Lettings in Camden employer: TRI Consulting Ltd
Contact Detail:
TRI Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voids and Lettings in Camden
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Voids and Lettings role that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing law and processes. Make sure you can discuss how you would handle specific scenarios related to lettings and allocations, as this will show you’re ready to hit the ground running.
✨Tip Number 3
Don’t just apply anywhere; focus on organisations that align with your values. When you find a role that excites you, apply through our website to ensure your application gets the attention it deserves!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how your skills can elevate their lettings processes.
We think you need these skills to ace Voids and Lettings in Camden
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in lettings and allocations. We want to see how your skills align with the responsibilities mentioned in the job description, so don’t hold back!
Showcase Your Customer Focus: Since this role is all about providing excellent customer service, share specific examples of how you've handled enquiries or resolved issues in a sensitive and compliant manner. We love seeing real-life stories that demonstrate your interpersonal skills!
Be Detail-Oriented: Pay attention to the details in your application. Ensure that your documents are free from errors and clearly outline your understanding of housing law and processes. We appreciate candidates who can show they’re detail-focused right from the start!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at TRI Consulting Ltd
✨Know Your Housing Law
Brush up on your knowledge of housing law and processes related to allocations and lettings. Being able to discuss relevant legislation confidently will show that you understand the legal framework within which the organisation operates.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in previous roles. Highlight your interpersonal skills and how you've handled sensitive situations, as this role requires a customer-focused approach.
✨Be Detail-Oriented
Demonstrate your attention to detail by discussing how you've ensured compliance with policies and procedures in past positions. Bring specific examples of how you've managed documentation and processes effectively.
✨Collaborative Mindset
Show that you can work well with others by preparing to discuss your experience collaborating with colleagues and stakeholders. Emphasise your ability to coordinate efforts and manage relationships to facilitate smooth lettings and allocations.
