At a Glance
- Tasks: Be the go-to person for residents, handling enquiries and ensuring a safe community.
- Company: Join a supportive Housing Association making a difference in Acton.
- Benefits: Competitive pay, flexible work options, and a chance to develop your skills.
- Other info: Enjoy a dynamic role with opportunities for growth in a friendly environment.
- Why this job: Make a real impact in residents' lives while gaining valuable experience.
- Qualifications: Strong admin skills and a passion for customer service are essential.
A Housing Association is currently looking for an Estates Administrator on a temporary basis, based in Acton, West London.
Key responsibilities are as follows:
- Serve as a primary point of contact for residents and visitors, addressing enquiries and incidents as they arise and taking appropriate action. This involves responding to phone calls, managing email enquiries, and handling face-to-face interactions.
- Handle low-level anti-social behaviour issues, by providing guidance to residents and facilitating communication with relevant authorities.
- Monitor CCTV systems and provide footage of criminal activities to police when necessary.
- Respond swiftly to emergency situations, such as insecure entrance doors or faulty lifts, and escalate urgent repairs promptly.
- Coordinate contractor visits and provide access to the premises as needed.
- Monitor parking areas and address any violations or concerns.
- Assist with reporting communal repairs and conduct regular inspections of communal areas including fire doors to ensure tasks are carried out effectively and to compliance and regulatory standards.
- Ensure timely resolution of enquiries and direct residents to the appropriate contacts within the organisation.
- Collaborate with the estate operations coordinator to ensure compliance records are current and accurate.
- Assume H&S duties in the coordinator’s absence.
- Manage office supplies and maintain a clean and organised front desk area.
PAYE £16.02 Umbrella £21.18 4 days on site, one day working from home.
Essential requirements:
- Must have a good administrative background preferably in Housing.
- Excellent customer service skills.
- Must be able to work in Acton.
- Must be immediately available or on short notice.
Estates Administrator in Acton employer: TRI Consulting Ltd
Join a dynamic Housing Association in Acton, West London, where your role as an Estates Administrator will be pivotal in fostering a supportive community for residents. With a strong emphasis on employee growth and a collaborative work culture, we offer flexible working arrangements, including the opportunity to work from home one day a week. Our commitment to professional development and a positive work environment makes us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Administrator in Acton
✨Tip Number 1
Get to know the company! Research the Housing Association and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As an Estates Administrator, you'll be the go-to person for residents and visitors. Role-play common scenarios with a friend to boost your confidence in handling enquiries and incidents.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Estates Administrator in Acton
Some tips for your application 🫡
Show Off Your Admin Skills:Make sure to highlight your administrative experience in your application. We want to see how you've handled similar roles before, especially in housing or customer service. Use specific examples to demonstrate your skills!
Be Personable:Since you'll be the go-to person for residents and visitors, it's important to convey your excellent customer service skills. Let us know how you’ve successfully managed enquiries and resolved issues in the past. A friendly tone goes a long way!
Detail-Oriented is Key:Pay attention to the details in your application. We’re looking for someone who can monitor compliance records and manage inspections effectively. Make sure to mention any relevant experience that showcases your attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at TRI Consulting Ltd
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of an Estates Administrator. Familiarise yourself with the key tasks mentioned in the job description, like handling enquiries and managing low-level anti-social behaviour. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents and visitors, be prepared to discuss your customer service experience. Think of specific examples where you've successfully resolved issues or improved someone's experience. This will highlight your ability to handle enquiries effectively.
✨Prepare for Emergency Scenarios
Given the nature of the job, it's likely you'll be asked how you'd respond to emergency situations. Brush up on your problem-solving skills and think through scenarios like dealing with faulty lifts or insecure doors. Being able to articulate a calm and effective response will impress your interviewers.
✨Demonstrate Organisational Skills
As an Estates Administrator, you'll need to manage various tasks simultaneously. Be ready to discuss how you keep things organised, whether it’s managing office supplies or coordinating contractor visits. Sharing your strategies for staying organised will show that you can handle the demands of the role.
