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- Tasks: Provide first line support via phone, email, and web chat while troubleshooting technical issues.
- Company: Join a growing tech business in Wellingborough with a passionate team.
- Benefits: Enjoy free on-site parking, great facilities, and a supportive work environment.
- Why this job: Perfect for problem solvers eager to learn and grow in a fast-paced tech role.
- Qualifications: Excellent IT skills and ideally an IT-related qualification are required.
- Other info: This is a full-time, office-based position with opportunities for career advancement.
The predicted salary is between 21600 - 37800 £ per year.
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Get AI-powered advice on this job and more exclusive features.
We are recruiting for a first line support, service desk administrator for a growing technology business based in Wellingborough.
Due to growth, this is a newly created role but you will be joining an established team who have a genuine passion for all things technical.
This is a fast paced position so needs somebody who can hit the ground running, absorb all the knowledge required and soon be able to work independently.
The Role
- Providing first line support to customers via phone, email and web chat
- Assisting customers remotely with technical support where applicable
- Trouble shooting and diagnoses
- Logging calls and escalating the level 2 when and where required
- Maintain documentation and update troubleshooting procedures
- Account management of a portfolio of clients – regular health and maintenance checks
- Up selling products and services when and where applicable
Are you excellent with problem solving, able to think on your feet but know when to seek help? This could be the role for you.
We are seeking a candidate with excellent IT skills and ideally an IT related qualification.
This is a full time, office based position. Free on site parking, great facilities and a fantastic team to join.
Are you ready to showcase your skills? Apply today.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
IT Services and IT Consulting
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Service Desk - First Line Support employer: TRI CONSULTING LIMITED
Contact Detail:
TRI CONSULTING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk - First Line Support
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Being well-versed in ticketing systems and remote support applications can give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your problem-solving skills. Prepare to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your ability to think on your feet.
✨Tip Number 3
Showcase your communication skills. Since you'll be providing support via phone, email, and web chat, practice explaining technical concepts in simple terms to ensure clarity for customers.
✨Tip Number 4
Research the company and its services. Understanding their products and the typical challenges their clients face will help you tailor your responses and show genuine interest during the interview.
We think you need these skills to ace Service Desk - First Line Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Desk - First Line Support position. Highlight key skills such as problem-solving, technical support, and customer service in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any IT qualifications or previous roles in customer support, and include specific examples of how you've successfully resolved technical issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for technology and your ability to work in a fast-paced environment. Mention your problem-solving skills and provide examples of how you’ve helped customers in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a role in first line support.
How to prepare for a job interview at TRI CONSULTING LIMITED
✨Show Your Technical Skills
Make sure to highlight your IT skills during the interview. Be prepared to discuss any relevant qualifications and experiences that demonstrate your technical knowledge, especially in troubleshooting and providing support.
✨Demonstrate Problem-Solving Abilities
Since this role requires quick thinking and problem-solving, be ready to share examples of how you've successfully resolved issues in the past. This will show your potential employer that you can handle the fast-paced environment.
✨Familiarise Yourself with Common Support Scenarios
Research common technical issues that first line support staff encounter. Being able to discuss these scenarios and how you would approach them can set you apart from other candidates.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team, the company culture, and the specific challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
