At a Glance
- Tasks: Be the go-to person for residents, managing their housing needs and ensuring top-notch service.
- Company: Join a large Housing Association dedicated to community support.
- Benefits: Competitive hourly rate with potential for growth and valuable experience.
- Other info: Immediate start available; perfect for those looking to gain hands-on experience.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service; housing knowledge is a plus.
The predicted salary is between 31500 - 38500 £ per year.
A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months.
Key responsibilities are as follows:
- As a Customer Service Executive, you will have the required authority, budget, skills and support to creatively address the housing needs of your residents.
- You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch.
- You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise.
- Where appropriate, you may work with external Managing Agents for the delivery of company standards.
- Your services will be delivered locally where possible.
- You will meet residents annually to identify their priorities for the year.
- You will take ownership for getting the job done and keep residents updated on the progress.
- Where issues arise that you cannot deal with directly, you will work on behalf of residents and with other stakeholders, engaging services inside and outside to ensure their needs are met.
- However, you will retain responsibility when other people are involved, making sure that they do what they agree to do.
Hourly rate: PAYE £21.59 and £28.56 Umbrella
Essential Requirements:
- Ideally looking for someone with a good consistent background in Customer Services; a housing background would be advantageous.
- Excellent interpersonal skills and able to pick things up quickly.
- Excellent on Word & Excel.
- Must be immediately available or on short notice.
Customer Service Executive x1 in London employer: TRI Consulting Careers
As a leading large housing association, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee growth and development. Our Data Compliance Officer role offers the opportunity to make a meaningful impact in ensuring data protection compliance while benefiting from comprehensive training programmes and a collaborative environment. Located in a vibrant community, we provide competitive pay rates and a commitment to work-life balance, making us an excellent employer for those seeking rewarding careers in data compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive x1 in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like TRI Consulting Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like TRI Consulting Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Executive x1 in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to TRI Consulting Careers.
How to prepare for a job interview at TRI Consulting Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in TRI Consulting Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services TRI Consulting Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
