At a Glance
- Tasks: Map subscription operations and identify pain points in a dynamic media environment.
- Company: Leading media organisation offering a hybrid work model.
- Benefits: Competitive daily rate, flexible working, and hands-on experience.
- Other info: Opportunity to work on exciting projects with potential for future roles.
- Why this job: Make a real impact by improving processes in the fast-paced media industry.
- Qualifications: Experience as a Technical BA with strong process mapping and stakeholder skills.
The predicted salary is between 60000 - 80000 £ per year.
A hands-on technical BA is sought to map how subscription operations currently run across an outsourced partner and internal teams - surfacing the pain points and complexity any future model needs to design around. This is not a documentation exercise; the artefacts produced are the deliverable.
What you'll do:
- Map as-is processes, systems, data feeds and reporting across nine outsourced service categories
- Interview and shadow stakeholders to document friction, cost and risk in the current model
- Quantify complexity and attach cost to it - rate plans, workarounds, bespoke reports
- Triangulate invoices and internal data to build a credible cost-per-subscriber view
- Maintain the relationship with the outsource partner throughout discovery
What you'll deliver:
- Service catalogue, process maps, pain-point register, complexity inventory, baseline metrics pack, system/data feed inventory and a 10–15 page steering group summary
Must-have:
- Technical BA experience across systems, integrations and data - not only process diagrams
- Track record on a subscription, circulation or BPO-exit programme in publishing, media or financial services
- Strong process mapping, finance literacy (deferred revenue, reconciliations, VAT) and stakeholder skills
Nice-to-have:
- Publishing operations, ABC audit, offshore CS centre experience, subscription platforms, GDPR, SQL
Technical Business Analyst employer: TRG
As a leading media organisation, we pride ourselves on fostering a dynamic and inclusive work culture that encourages innovation and collaboration. Our London-based team enjoys the flexibility of a hybrid working model, competitive daily rates, and ample opportunities for professional growth within the fast-paced media landscape. Join us to make a tangible impact on our subscription operations while working alongside talented professionals in a supportive environment.
