At a Glance
- Tasks: Own client relationships and ensure seamless onboarding with innovative AI software.
- Company: Exciting early-stage startup revolutionising property management with AI technology.
- Benefits: Competitive salary, equity options, and a chance to shape the future of an industry.
- Other info: Opportunities for various seniorities in a fast-paced, growth-oriented environment.
- Why this job: Be part of a dynamic team transforming property management through cutting-edge AI solutions.
- Qualifications: 3+ years in B2B SaaS roles; technical skills in APIs and data management required.
The predicted salary is between 42750 - 52250 £ per year.
I'm partnered with a well-funded, early-stage startup building AI software for the property management industry. Their platform automates a large share of the day-to-day operational admin that slows down property teams - communications, compliance workflows, maintenance coordination and scheduling, so property businesses can run with the efficiency of a modern digital platform.
I'm looking for a Customer Success Manager to own relationships with property management clients once they start using the platform. This is a technical CS role: you should be comfortable in product dashboards, understand how data flows between systems, and be able to diagnose operational or technical issues before escalating to engineering. You'll work closely with Sales, Engineering, Product and the AI team to keep the client experience seamless and help the product improve from real-world usage.
- Owning end-to-end client onboarding, from sales handoff to go-live - kickoff calls, timelines, technical setup coordination (data imports, communication channel provisioning, user accounts), data quality validation, and client training.
- Designing and deploying AI-powered workflows for health monitoring, escalation triage, onboarding tracking, performance reporting and feedback routing.
- Building the tooling and processes that let a small CS team scale with the client base rather than headcount.
- Managing ongoing client relationships through regular check-ins and performance reviews, and monitoring client health metrics (resolution rate, escalation volume, response times, satisfaction).
- Proactively spotting issues - data quality gaps, rising escalations, underused features - and maintaining each client's knowledge base.
- Owning pilot-to-paid conversion, retention, and identifying account expansion opportunities.
- Diagnosing whether issues are configuration, data quality, user error or product bugs, resolving what you can, and escalating confirmed bugs with clear repro steps.
3+ years in a client-facing B2B SaaS role - Customer Success, Technical Account Management, Solutions Engineering or similar.
Comfort with technical concepts - APIs, integrations, data imports/exports, webhooks.
Experience building CS operations tooling - automated health monitoring, escalation workflows, onboarding trackers, performance dashboards.
Experience supporting integrations with third-party systems such as CRMs, ERPs or industry-specific platforms.
Basic SQL; experience building onboarding processes from scratch in a startup.
Join an early-stage company building AI infrastructure for a massive global industry. Competitive salary and meaningful early-stage equity.
I'm looking for Customer Success Specialists, Managers and Leads so there is a wide range of roles open for different seniorities.
If this Customer Success Manager role seems of interest, please apply!
CSM Manager in London employer: trg.
As a Lead Data Engineer at our innovative AI startup in London, you'll be at the forefront of building cutting-edge data architecture from scratch, with direct access to the founders and significant influence over the product roadmap. We foster a dynamic work culture that values creativity and ownership, offering meaningful equity and the opportunity to shape the future of a disruptive technology in a rapidly evolving market. Join us for a rewarding career where your contributions will directly impact our success and growth.
