At a Glance
- Tasks: Manage customer accounts, negotiate with suppliers, and improve operational processes using AI.
- Company: Fast-scaling SaaS startup revolutionising ingredient sourcing for food and consumer goods brands.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Embrace a detail-oriented role with excellent career advancement potential.
- Why this job: Join a dynamic team and make a real impact in a $1 trillion market.
- Qualifications: 1-3 years in customer success or operations, and familiarity with AI tools.
The predicted salary is between 35000 - 45000 £ per year.
Salary: £35,000-£45,000
Hybrid: 3-5 days in London office
Our client is a fast-scaling SaaS startup modernising how food and consumer goods brands buy their ingredients, tackling a $1 trillion+ market inefficiency built on outdated, manual supply chains. Their AI-powered platform brings automated ordering, predictive forecasting, supplier matching and embedded credit to SMB brands.
This is a hybrid role with a mix of account management and operational improvement, supported by AI automation. You'll own a portfolio of accounts end-to-end, taking ownership of their onboarding, supplier negotiations, logistics, compliance and reporting on operational metrics.
Key Responsibilities:
- Anticipating issues before they land in your inbox and acting as first point of contact for orders, deliveries, payments and platform queries
- Speaking directly with suppliers to finalise orders, pricing and terms, and manage customer credit limits and clearance decisions
- Prompt, configure and maintain the AI agents running your accounts' routine workflows, knowing when to let the agent run versus step in yourself
- Continuously identify the next piece of your own workload worth automating, and build it
- Monitor operational metrics and drive process improvements with product and tech
Requirements:
- 1–3 years managing multiple stakeholders and processes at once, in a Customer Success, Ops, Account Management, Purchasing, or Logistics role
- Hands-on comfort with AI tools like Claude or ChatGPT, ideally with a workflow, prompt or automation you've built to make your own job easier
- Comfort with real commercial conversations around negotiating price and holding a credit line, not just administering someone else's decisions
- A detail-obsessed, ownership-driven mindset
- Comfort operating in ambiguity, bringing structure where others see chaos
Customer Operations Partner employer: trg.
Join a dynamic and innovative SaaS startup that is revolutionising the food and consumer goods industry. With a strong focus on employee growth, this company offers a collaborative work culture where your contributions directly impact the business. Enjoy the flexibility of a hybrid working model in London, alongside competitive salary packages and the opportunity to work with cutting-edge AI technology to streamline operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Partner
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at trg.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like trg. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Partner
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to trg.:Your cover letter is your chance to shine! Tell us why you want to work at trg. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at trg.!
How to prepare for a job interview at trg.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
