TRG Screen is seeking an experienced Engineering Ops Lead to own L3 production support across six products. You will lead a centralized function, use data-informed insights, and apply AI tooling to move from reactive to proactive support while guiding a small team.
The role reports to Engineering Leadership and requires a strong engineering background, cross-functional collaboration, and the ability to balance urgent incidents with long-term process improvements.
#J-18808-Ljbffr
Senior Engineering Operations Lead - AI-Driven Support employer: TRG Screen
At TRG Screen, we pride ourselves on fostering a vibrant work culture that champions innovation and collaboration. As a Customer Success Analyst, you'll be part of a dedicated team in New York City, where your contributions directly impact our clients' success and drive meaningful change in subscription management. With ample opportunities for professional growth and a commitment to diversity and inclusion, TRG Screen is an exceptional employer for those looking to make a difference in a dynamic industry.
