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For Companies At a Glance
- Tasks: Support enterprise customers in maximising the value of our innovative platform.
- Company: Join TRG Screen, a leader in subscription management technology.
- Benefits: Career growth opportunities, dynamic team environment, and exposure to enterprise stakeholders.
- Why this job: Be part of a mission to revolutionise subscription management and make a real impact.
- Qualifications: Recent graduates or those with up to 1 year of customer-facing experience welcome.
- Other info: Diverse and inclusive workplace committed to innovation and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
Join TRG Screen: Building World-Class Teams. One Expert at a Time. Are you ready to be part of a dynamic team at the forefront of subscription spend management innovation? At TRG Screen, we are not just redefining how organizations manage their subscription expenses – we are shaping the future of the industry. With cutting-edge solutions and a commitment to excellence, we empower businesses around the globe to optimize their subscription investments and drive sustainable growth.
About TRG Screen: TRG Screen is the leading provider of market data and subscription management technology and automation solutions, tailored to the unique needs of financial institutions and legal firms. Our integrated suite of solutions includes market data and subscription spend management, usage management, compliance reporting, and comprehensive managed services, which hundreds of clients worldwide use to remove cumbersome and inaccurate manual processes and gain control over market data and subscription costs at scale.
The Role: We are seeking an ambitious and commercially minded Associate Customer Success Manager to join our London team. This is an excellent opportunity for a graduate or early-career professional looking to build a career in enterprise SaaS, financial technology, and client relationship management. As an Associate Customer Success Manager, you will support a portfolio of enterprise customers, helping them maximize the value of the TRG Screen platform.
Responsibilities:
- Support the management of a named portfolio of customer accounts under the guidance of senior Customer Success Managers.
- Assist in developing and maintaining customer success plans aligned to client objectives.
- Track account health metrics and identify potential risks or growth opportunities.
- Prepare materials and support regular customer check-ins and Business Reviews.
- Partner cross-functionally to resolve queries and ensure timely follow-up.
- Translate product functionality into clear, value-driven use cases for clients.
- Maintain accurate account records within CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
Skills and Qualifications:
- Recent graduate or up to 1 year of experience in a customer-facing, account support, or SaaS-related role.
- Bachelor's Degree in Economics, Business, Finance or similar, is preferred.
- Strong communication skills, both written and verbal.
- Highly organised with strong attention to detail.
- Analytical mindset with the ability to interpret data and identify trends.
- Professional, confident, and comfortable engaging with stakeholders.
- Proficiency in Microsoft Office (particularly Excel and PowerPoint).
Desirable:
- Internship or placement experience within SaaS, financial services, or a regulated environment.
- Exposure to CRM or customer success platforms such as Salesforce or Gainsight.
- Willing to travel occasionally (up to ~15–25%) for customer or internal meetings as required.
Join TRG Screen and unlock your potential in an environment where innovation thrives, opportunities abound, and your contributions make a difference. We are an equal opportunities employer. We recognise and value the power of diversity in our workplace and are committed to being an employer of choice for everyone. We welcome and encourage applicants from all backgrounds. All applications for employment are considered strictly on the basis of merit.
At TRG Screen, we understand that diverse and inclusive teams are not just beneficial, they are essential to our success. We recognize that embracing diverse perspectives, backgrounds, and experiences fosters innovation, enhances problem-solving capabilities, and drives better business outcomes. By cultivating a culture of inclusion where every voice is heard and valued, we empower our world-class teams to thrive, excel, and drive positive change. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.
Associate Customer Success Manager in London employer: TRG Screen
Contact Detail:
TRG Screen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at TRG Screen on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding TRG Screen's products and services. Show us how your skills can help clients maximise their subscription management – we love candidates who do their homework!
✨Tip Number 3
Practice your communication skills! As an Associate Customer Success Manager, you'll need to engage with stakeholders confidently. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Associate Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate Customer Success Manager role. Highlight your relevant skills and experiences that align with TRG Screen's mission and values. We want to see how you can contribute to our dynamic team!
Showcase Your Communication Skills: Since this role involves engaging with clients, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t hesitate to share examples of how you've effectively communicated in past roles or projects.
Highlight Your Analytical Mindset: As an Associate Customer Success Manager, you'll need to interpret data and identify trends. Make sure to mention any experience you have with data analysis or problem-solving. We love seeing candidates who can think critically and bring insights to the table!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, you can ensure your application reaches us quickly and efficiently. Plus, it shows you're proactive – a quality we value at TRG Screen!
How to prepare for a job interview at TRG Screen
✨Know Your Stuff
Before the interview, make sure you understand TRG Screen's products and services inside out. Familiarise yourself with their subscription management solutions and how they help clients optimise their spending. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
As an Associate Customer Success Manager, strong communication is key. Prepare to discuss how you've effectively communicated with clients or team members in the past. Use specific examples to demonstrate your ability to engage stakeholders and translate complex information into clear, actionable insights.
✨Be Data Savvy
Since the role involves tracking account health metrics and identifying trends, brush up on your analytical skills. Be ready to discuss how you've used data to inform decisions or improve processes in previous roles or projects. This will highlight your analytical mindset and attention to detail.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your enthusiasm for the role but also helps you assess if TRG Screen is the right fit for you.
