At a Glance
- Tasks: Lead L3 production support and drive innovation in subscription management solutions.
- Company: Join TRG Screen, a leader in subscription spend management technology.
- Benefits: Competitive salary, diverse workplace, and opportunities for growth and development.
- Other info: Embrace diversity and inclusion in a supportive team culture.
- Why this job: Make a real impact in a dynamic environment with cutting-edge technology.
- Qualifications: 5+ years in software engineering or production support, strong problem-solving skills.
The predicted salary is between 63000 - 77000 £ per year.
Join TRG Screen: Building World-Class Teams. One Expert at a Time. Are you ready to be part of a dynamic team at the forefront of subscription spend management innovation? At TRG Screen, we're not just redefining how organizations manage their subscription expenses – we're shaping the future of the industry. With cutting-edge solutions and a commitment to excellence, we empower businesses around the globe to optimize their subscription investments and drive sustainable growth.
About TRG Screen
TRG Screen is the leading provider of market data and subscription management technology and automation solutions, tailored to the unique needs of financial institutions and legal firms. Our integrated suite of solutions includes market data and subscription spend management, usage management, compliance reporting, and comprehensive managed services, which hundreds of clients worldwide use to remove cumbersome and inaccurate manual processes and gain control over market data and subscription costs at scale.
The Engineering Ops Lead will own L3 production support across TRG Screen's suite of six products, building and leading a centralised support function from the ground up. This is a technically senior, hands-on lead role combining strong engineering capability with operational discipline, data-driven thinking, and the people skills to lead a small team. The ideal candidate will use patterns, data, and AI tooling to move the function from reactive to proactive – eliminating recurring issues at root cause and systematically reducing ticket volumes.
Responsibilities
- Support ownership – Own end-to-end L3 production support across six products, acting as the final escalation point. Lead triage, enforce SLAs, and be hands-on when it counts.
- Data & automation – Track support patterns to identify recurring issues and automation opportunities. Drive toil reduction and use data to make the case for engineering fixes that prevent future tickets.
- Delivery reporting – Produce regular reporting for the Engineering Leadership covering ticket volumes, resolution times, SLA adherence, and automation outcomes.
- AI – Actively adopt AI tooling to accelerate diagnosis, automate triage, and build smarter runbooks.
- People leadership – Manage and develop a small team through 1:1s, timely feedback, and career development. Foster a blameless, learning culture.
- Process & collaboration – Continuously improve the L3 support process. Work closely with product engineering teams to feed issues back into development backlogs, and with Client Success on incident communication.
- Incident response: Serve as member of the incident response team for production incidents, leading diagnostics and technical investigations.
Skills and Qualifications Required
- 5+ years of professional software engineering or production engineering experience with an enterprise-grade stack.
- Demonstrable experience in a production support, operations, or SRE context across complex systems.
- Strong diagnostic skills – able to investigate and resolve deep technical issues quickly and calmly under pressure.
- Experience producing delivery reporting and operational metrics (ticket volumes, MTTR, SLA adherence).
- Data-driven approach to identifying patterns and driving systemic improvements.
- Strong written and verbal communication skills; comfortable with technical and non-technical audiences.
Preferred
- Experience leading or managing a small team.
- Experience building or centralising a support function, including defining process and tooling.
- Familiarity with AI tooling for operations – log analysis, anomaly detection, or LLM-based triage.
- Background in financial services, market data, or a regulated technology environment.
- Exposure to cloud platforms (Azure or AWS) and CI/CD practices.
- Familiarity with support tooling (e.g. Jira Service Management, PagerDuty, or equivalent).
Join TRG Screen and unlock your potential in an environment where innovation thrives, opportunities abound, and your contributions make a difference. We are an equal opportunities employer. We recognise and value the power of diversity in our workplace and are committed to being an employer of choice for everyone. We welcome and encourage applicants from all backgrounds. All applications for employment are considered strictly on the basis of merit.
At TRG Screen, we understand that diverse and inclusive teams are not just beneficial, they are essential to our success. We recognize that embracing diverse perspectives, backgrounds, and experiences fosters innovation, enhances problem-solving capabilities, and drives better business outcomes. By cultivating a culture of inclusion where every voice is heard and valued, we empower our world class teams to thrive, excel, and drive positive change.
We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.
Privacy Notice for Applicants
TRG Screen is committed to protecting your privacy and handling your personal information responsibly. Information you provide during the recruitment process will be collected, processed, and stored in accordance with our Privacy Policy. We encourage all applicants to review our Privacy Policy to understand how we collect, use, and protect your personal data throughout the recruitment process. Our Privacy Policy is available at: www.trgscreen.com/privacy-policy. By submitting an application, you acknowledge that you have read and understood our Privacy Policy.
Engineering Ops Lead in Belfast employer: TRG Screen
At TRG Screen, we pride ourselves on fostering a vibrant work culture that champions innovation and collaboration. As a Customer Success Analyst, you'll be part of a dedicated team in New York City, where your contributions directly impact our clients' success and drive meaningful change in subscription management. With ample opportunities for professional growth and a commitment to diversity and inclusion, TRG Screen is an exceptional employer for those looking to make a difference in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Ops Lead in Belfast
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at TRG Screen or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to TRG Screen.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like TRG Screen.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like TRG Screen that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Engineering Ops Lead in Belfast
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at TRG Screen.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at TRG Screen and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at TRG Screen
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If TRG Screen uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
