At a Glance
- Tasks: Map subscription operations and identify pain points in a dynamic media environment.
- Company: Join a leading media organisation with a focus on innovation and collaboration.
- Benefits: Competitive daily rate, hybrid work model, and opportunity for impactful contributions.
- Other info: Exciting contract role with potential for future opportunities in the media sector.
- Why this job: Make a real difference by optimising processes and enhancing subscription operations.
- Qualifications: Experience as a Technical BA with strong skills in systems and data integration.
A hands-on technical BA is sought to map how subscription operations currently run across an outsourced partner and internal teams - surfacing the pain points and complexity any future model needs to design around. This is not a documentation exercise; the artefacts produced are the deliverable.
What you'll do
- Map as-is processes, systems, data feeds and reporting across nine outsourced service categories
- Interview and shadow stakeholders to document friction, cost and risk in the current model
- Quantify complexity and attach cost to it - rate plans, workarounds, bespoke reports
- Triangulate invoices and internal data to build a credible cost-per-subscriber view
- Maintain the relationship with the outsource partner throughout discovery
What you'll deliver
- Service catalogue, process maps, pain-point register, complexity inventory, baseline metrics pack, system/data feed inventory and a 10–15 page steering group summary
Must-have
- Technical BA experience across systems, integrations and data - not only process diagrams
- Track record on a subscription, circulation or BPO-exit programme in publishing, media or financial services
- Strong process mapping, finance literacy (deferred revenue, reconciliations, VAT) and stakeholder skills
Nice-to-have
- Publishing operations, ABC audit, offshore CS centre experience, subscription platforms, GDPR, SQL
Technical Business Analyst in Stoke-on-Trent employer: trg.recruitment
As a leading media organisation, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a focus on professional development, we offer numerous growth opportunities and a collaborative environment where your contributions directly impact our success. Located in the vibrant city of London, we provide a hybrid working model that promotes work-life balance while engaging with innovative projects in the fast-paced media landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Business Analyst in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the media and publishing sectors. Let them know you're on the lookout for a Technical Business Analyst role. You never know who might have the inside scoop on opportunities or can refer you directly.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently discuss process mapping, data feeds, and stakeholder management. We want you to shine when it comes to showcasing your experience with subscription models and financial literacy!
✨Tip Number 3
Don’t just wait for job postings to come to you. Be proactive! Check our website regularly for new roles and apply directly. Tailor your application to highlight your relevant experience in BPO-exit programmes and your understanding of the complexities in subscription operations.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Use this opportunity to reiterate your enthusiasm for the role and mention any key points from the interview that you feel strongly about. It keeps you fresh in their minds!
We think you need these skills to ace Technical Business Analyst in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Business Analyst role. Highlight your experience with systems, integrations, and data, especially in subscription or media contexts. We want to see how your skills match what we're looking for!
Showcase Your Projects:When writing your application, don’t just list your responsibilities. Share specific projects where you’ve mapped processes or worked on subscription models. We love seeing real examples of your work that demonstrate your impact!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for easy reading and make sure to address the key requirements from the job description. We appreciate straightforward communication that gets right to the heart of your qualifications.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at trg.recruitment
✨Know Your Processes Inside Out
As a Technical Business Analyst, you’ll need to demonstrate your understanding of process mapping and systems integration. Brush up on your knowledge of subscription operations and be ready to discuss how you would approach mapping as-is processes and identifying pain points.
✨Prepare for Stakeholder Engagement
Since interviewing and shadowing stakeholders is key, think about how you can build rapport quickly. Prepare some open-ended questions that will help you uncover friction points and complexities in the current model. Show them you’re genuinely interested in their insights!
✨Quantify Complexity with Confidence
You’ll need to attach costs to complexities, so be prepared to discuss your experience with financial literacy. Brush up on concepts like deferred revenue and reconciliations, and think of examples where you’ve successfully quantified complexity in previous roles.
✨Showcase Your Deliverables
The role requires producing tangible artefacts like service catalogues and process maps. Bring examples of your past work to the interview, or be ready to discuss how you would approach creating these deliverables. This will show your potential employer that you’re results-driven and ready to hit the ground running.
