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- Tasks: Map subscription operations and identify pain points in a dynamic media environment.
- Company: Join a leading media organisation with a focus on innovation.
- Benefits: Competitive daily rate, hybrid work model, and opportunity for impactful contributions.
- Other info: Exciting contract role with potential for future opportunities in the media sector.
- Why this job: Make a real difference by optimising processes and enhancing subscription operations.
- Qualifications: Experience as a Technical BA with strong skills in process mapping and stakeholder engagement.
A hands-on technical BA is sought to map how subscription operations currently run across an outsourced partner and internal teams - surfacing the pain points and complexity any future model needs to design around. This is not a documentation exercise; the artefacts produced are the deliverable.
What you'll do:
- Map as-is processes, systems, data feeds and reporting across nine outsourced service categories
- Interview and shadow stakeholders to document friction, cost and risk in the current model
- Quantify complexity and attach cost to it - rate plans, workarounds, bespoke reports
- Triangulate invoices and internal data to build a credible cost-per-subscriber view
- Maintain the relationship with the outsource partner throughout discovery
What you'll deliver:
- Service catalogue, process maps, pain-point register, complexity inventory, baseline metrics pack, system/data feed inventory and a 10–15 page steering group summary
Must-have:
- Technical BA experience across systems, integrations and data - not only process diagrams
- Track record on a subscription, circulation or BPO-exit programme in publishing, media or financial services
- Strong process mapping, finance literacy (deferred revenue, reconciliations, VAT) and stakeholder skills
Nice-to-have:
- Publishing operations, ABC audit, offshore CS centre experience, subscription platforms, GDPR, SQL
Technical Business Analyst in Maidstone employer: trg.recruitment
Contact Detail:
trg.recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Business Analyst in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the media and publishing sectors. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical BA skills. We recommend practising how to articulate your experience with process mapping and stakeholder management. Show them you’re the one they need!
✨Tip Number 3
Don’t forget to showcase your past projects! Bring along examples of your work that highlight your ability to tackle complex subscription models and data feeds. We want to see how you’ve made an impact before.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces from our community. Let’s land that Technical Business Analyst role together!
We think you need these skills to ace Technical Business Analyst in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Business Analyst role. Highlight your experience with systems, integrations, and data, especially in subscription or media contexts. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you’ve mapped processes or improved operations in previous roles. This helps us see the impact you can bring to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm and a clear understanding of the challenges we face.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at trg.recruitment
✨Know Your Processes Inside Out
As a Technical Business Analyst, you’ll need to demonstrate your understanding of process mapping and systems integration. Brush up on the specific processes related to subscription operations and be ready to discuss how you would approach mapping these out in detail.
✨Prepare for Stakeholder Engagement
Since interviewing and shadowing stakeholders is key, think about how you would build rapport with them. Prepare questions that not only surface pain points but also show your genuine interest in their experiences and insights.
✨Quantify Complexity Like a Pro
Be ready to talk about how you would quantify complexity and attach costs to it. Familiarise yourself with financial concepts like deferred revenue and reconciliations, as these will likely come up during the interview.
✨Showcase Your Deliverables
The role requires producing tangible artefacts, so prepare to discuss examples of your previous work. Bring along any service catalogues, process maps, or reports you've created that demonstrate your ability to deliver similar outputs.