At a Glance
- Tasks: Map subscription operations and identify pain points in a dynamic media environment.
- Company: Join a leading media organisation with a focus on innovation and collaboration.
- Benefits: Competitive daily rate, hybrid work model, and opportunity to make a real impact.
- Other info: Exciting contract role with potential for future opportunities in a vibrant sector.
- Why this job: Be at the forefront of transforming subscription operations in a fast-paced industry.
- Qualifications: Experience as a Technical BA with strong process mapping and stakeholder skills.
A hands-on technical BA is sought to map how subscription operations currently run across an outsourced partner and internal teams - surfacing the pain points and complexity any future model needs to design around. This is not a documentation exercise; the artefacts produced are the deliverable.
What you'll do:
- Map as-is processes, systems, data feeds and reporting across nine outsourced service categories
- Interview and shadow stakeholders to document friction, cost and risk in the current model
- Quantify complexity and attach cost to it - rate plans, workarounds, bespoke reports
- Triangulate invoices and internal data to build a credible cost-per-subscriber view
- Maintain the relationship with the outsource partner throughout discovery
What you'll deliver:
- Service catalogue, process maps, pain-point register, complexity inventory, baseline metrics pack, system/data feed inventory and a 10–15 page steering group summary
Must-have:
- Technical BA experience across systems, integrations and data - not only process diagrams
- Track record on a subscription, circulation or BPO-exit programme in publishing, media or financial services
- Strong process mapping, finance literacy (deferred revenue, reconciliations, VAT) and stakeholder skills
Nice-to-have:
- Publishing operations, ABC audit, offshore CS centre experience, subscription platforms, GDPR, SQL
Technical Business Analyst in Hemel Hempstead employer: trg.recruitment
As a leading media organisation, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a focus on professional development, we offer numerous growth opportunities and a collaborative environment where your contributions directly impact our subscription operations. Located in the vibrant city of London, we provide a hybrid working model that promotes work-life balance while engaging with diverse teams and innovative projects.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Business Analyst in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the media and publishing sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for those interviews by practising common questions related to technical business analysis. We can’t stress enough how important it is to articulate your experience with process mapping and stakeholder management. Mock interviews with friends can really help you nail your delivery.
✨Tip Number 3
Showcase your skills through a portfolio! Create a collection of your best work, including process maps and reports you've developed. This gives potential employers a tangible sense of what you can bring to the table, especially in a hands-on role like this one.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that Technical Business Analyst role!
We think you need these skills to ace Technical Business Analyst in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Business Analyst role. Highlight your experience with systems, integrations, and data, especially in subscription or media contexts. We want to see how your skills align with what we’re looking for!
Showcase Your Process Mapping Skills:Since this role involves a lot of process mapping, don’t forget to showcase your expertise in this area. Include specific examples of how you've mapped processes in previous roles, and how that led to improvements. We love seeing real-world applications!
Be Clear and Concise:When writing your application, keep it clear and concise. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, so make sure your points are easy to understand and get straight to the point!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at trg.recruitment
✨Know Your Processes Inside Out
As a Technical Business Analyst, you’ll need to demonstrate your understanding of process mapping and systems integration. Brush up on the specific processes related to subscription operations and be ready to discuss how you would approach mapping these out in detail.
✨Prepare for Stakeholder Engagement
Since interviewing and shadowing stakeholders is key, think about how you would build rapport with them. Prepare questions that not only surface pain points but also show your genuine interest in their experiences and insights.
✨Quantify Complexity Like a Pro
Be ready to talk about how you would quantify complexity and attach costs to it. Familiarise yourself with financial concepts like deferred revenue and reconciliations, as these will likely come up during the interview.
✨Showcase Your Deliverables
The role requires producing tangible artefacts, so prepare to discuss examples of your previous work. Bring along any service catalogues, process maps, or reports you've created that demonstrate your ability to deliver similar outputs.
