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- Tasks: Train customers on life-changing robotic devices and support their journey to mobility.
- Company: Join Trexo Robotics, a pioneering startup transforming lives with innovative technology.
- Benefits: Enjoy flexible work hours, employee stock options, and a supportive team culture.
- Why this job: Make a real difference in children's lives while growing your career in a dynamic environment.
- Qualifications: Must be a qualified physiotherapist with strong communication and problem-solving skills.
- Other info: Fully remote role with travel opportunities across Europe and excellent career growth potential.
The predicted salary is between 40000 - 55000 £ per year.
About Us
Trexo Robotics is enabling mobility by building powered wearable robots. Our first product is a robot for children with movement disorders such as Cerebral Palsy, and it allows kids to walk, in many cases, for the first time in their lives. The device is currently being used by hundreds of families and the best hospitals across North America. We are constantly working towards building mobility solutions for all. At Trexo Robotics, you will find a flat organization where you can work with highly optimistic, low ego, and exceptionally talented individuals who look forward to solving hard problems.
About The Job
We are looking for a highly motivated Customer Success Manager (CSM). If you have experience as a physiotherapist this role offers an exciting opportunity to leverage technology to expand your impact, helping hundreds of children across the continent. As a key member of our team and the main point of contact for customers, you will play a vital role in delivering this life-changing device to families and hospitals. You will train users on how to operate the device, set meaningful goals and success metrics with them, and support their journey from deployment onward. This is a rare opportunity to join a fast-growing startup while directly improving the lives of our clients. You’ll also play a pivotal role in building processes and systems from the ground up. This position can be fully remote within the UK/Ireland and will require travel for roadshows and conferences. This position may require occasional evening or weekend work, depending on operational needs. You will be the first CSM hire in the UK, and we are planning for a start date in early May 2026.
What You'll Do
- Perform video-based customer training to excited customers receiving their Trexo devices.
- Provide check‑ins on regular intervals after deployment.
- Collaborate with customers to establish clear goals, nurturing their satisfaction.
- Build KPIs to track the customer satisfaction and team’s performance.
- Address individual customer queries on a daily basis (we have chat groups with each user).
- Attend conferences and tradeshows with the UK sales Representative across Europe as needed.
- Manage customer issues by creating tickets and prioritizing them for resolution.
- Troubleshoot electrical, mechanical, software issues by looking at logs or via video calls.
- Develop training plans and videos to streamline the support/ training process.
- Help in developing the customer success model.
- Provide feedback to the engineering and production teams on issues and suggestions by users.
- Co‑ordinate with the other Customer Success and Sales Managers in Canada.
About You
We’re looking for someone who is a quick learner capable of troubleshooting physiological setup errors and technical issues with ease. You should have an intrinsic desire to help customers (and the patience to do so), along with a continuous improvement mindset—always looking to improve the status quo. You love asking 'why' multiple times until you understand something from first principles, and you thrive in unknown situations where you can apply logical reasoning, find solutions, and lead. Your growth here will be immense, and it will largely be shaped by the level of interest, curiosity, and initiative you bring to the role.
Required Skills and Experience
- Graduation from an accredited Physiotherapy program. (UK PT accreditation with HCPC registration and/or CSP membership is an added advantage).
- 3+ years of experience working as a paediatric Physiotherapist or in a similar role.
- Strong verbal and written communication skills.
- Excellent attention to detail.
- Solid understanding of human kinematics.
- Excellent interpersonal skills and high levels of emotional intelligence.
- Ability to quickly learn and adapt to new software and digital tools.
- Ability to travel within Europe.
- Flexibility to work irregular hours, including occasional evenings or weekends.
Nice to Have
- Experience with tools like Salesforce and Airtable.
- Fluency in another European language.
- Experience with Quality Management Systems (QMS) and regulatory frameworks.
- Experience working remote providing virtual care.
- Experience with UK funding pathways, including NHS continuing care, personal health budgets, EHC related personal budgets, charity funding, or private funding.
Compensation and Benefits
- Employee stock options.
- Group benefits plan (medical and dental).
- Flexible work timings.
Interview Process
- Screening (30 mins)
- Hiring Manager conversation (45 mins)
- Team conversation (60 mins)
- Founder conversation (60 mins)
- Reference Check
- Offer
Work Authorization: Please note that we are unable to provide visa sponsorship or support work authorization applications. We can only consider candidates who already have the legal right to work in the location they are applying for.
AI in Recruitment: At Trexo Robotics, we use artificial intelligence (AI) tools to support our recruitment process. AI helps with tasks like resume screening, drafting job descriptions, creating interview questions, and occasionally sourcing candidates. Final hiring decisions are always made by our team. Our goal is to use AI responsibly to streamline administrative tasks, improve candidate experience, and maintain fair, unbiased hiring practices aligned with industry standards.
Compensation Range: £40K - £55K
Customer Success Manager UK- Physiotherapist in Leeds employer: Trexo Robotics
Contact Detail:
Trexo Robotics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager UK- Physiotherapist in Leeds
✨Tip Number 1
Get to know the company inside out! Research Trexo Robotics, their mission, and their products. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky questions! Think about how your physiotherapy experience aligns with the role of a Customer Success Manager. Be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Success Manager UK- Physiotherapist in Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping children and improving lives shine through. We want to see how your experience as a physiotherapist aligns with our mission at Trexo Robotics.
Tailor Your CV: Make sure to customise your CV to highlight relevant skills and experiences that match the Customer Success Manager role. We love seeing how your background can contribute to our team and the families we serve.
Be Clear and Concise: In your written application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate direct communication, so make sure your points come across effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Trexo Robotics.
How to prepare for a job interview at Trexo Robotics
✨Know Your Stuff
Make sure you brush up on your physiotherapy knowledge, especially as it relates to paediatric care. Understand the Trexo device inside and out, so you can confidently explain how it works and its benefits to families.
✨Show Your Passion
Demonstrate your intrinsic desire to help customers during the interview. Share personal stories or experiences that highlight your commitment to improving lives, especially in a paediatric context.
✨Prepare for Scenarios
Think about potential customer scenarios you might face in this role. Be ready to discuss how you would handle specific challenges, such as troubleshooting issues or setting goals with clients, showcasing your problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the future of the product. This shows your genuine interest in the role and helps you assess if it's the right fit for you.