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For Companies At a Glance
- Tasks: Support clients with onboarding and ongoing assistance in trading technology.
- Company: Dynamic trading tech firm based in London, focused on client success.
- Benefits: Gain hands-on experience, develop skills, and work in a collaborative environment.
- Why this job: Perfect for recent grads eager to dive into financial markets and tech.
- Qualifications: 0-2 years in financial services; strong communication and analytical skills.
- Other info: Fast-paced environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
A growing trading technology business is looking to hire a Client Success Associate to join its London team. This is a great opportunity for someone early in their career who wants to work closely with clients in the financial markets, gain hands-on experience with trading technology, and develop both commercial and technical skills.
Key Responsibilities
- Serve as a primary contact for clients, ensuring a smooth onboarding and ongoing support experience
- Develop a strong understanding of the firm’s trading platform and wider product suite
- Troubleshoot and resolve client issues in collaboration with internal technical teams
- Gather and communicate client feedback to help shape future product enhancements
- Support client demonstrations, training sessions, and documentation
Requirements
- 0–2 years of experience within financial services, FinTech, or a related client-facing environment
- Strong communication skills and ability to engage confidently with clients at all levels
- Some knowledge of trading, financial markets, or investment products
- Technical aptitude — exposure to Python, SQL, or Java is highly desirable
- Analytical mindset and problem-solving ability
- Must have the right to work in the UK (no visa sponsorship available)
This role would suit a recent graduate or early-career professional looking to combine technical curiosity with client interaction in a fast-paced trading technology environment.
Customer Success Specialist employer: Trevose Partners
Contact Detail:
Trevose Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the trading tech space on LinkedIn or at industry events. We can’t stress enough how personal connections can open doors for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. We want you to be able to chat confidently about their trading platform and show off your knowledge of financial markets.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share examples of how you've tackled challenges in the past. We love to see that analytical mindset in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who are eager to learn and grow with us.
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Specialist role. Highlight any relevant experience in client-facing roles or your knowledge of trading technology to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a great fit. Don’t forget to mention your technical skills, like Python or SQL, if you have them!
Show Off Your Communication Skills: Since this role involves engaging with clients, make sure your application showcases your strong communication skills. Whether it's through your writing style or examples of past interactions, let us see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Trevose Partners
✨Know Your Stuff
Make sure you have a solid understanding of the trading technology platform and the financial markets. Brush up on key concepts and be ready to discuss how they relate to the role. This will show your enthusiasm and readiness to engage with clients.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Think about examples from your past experiences where you've successfully communicated complex ideas or resolved issues for clients.
✨Prepare for Technical Questions
Even if you're early in your career, be prepared to discuss any technical skills you have, like Python, SQL, or Java. Brush up on basic concepts and be ready to explain how you've used these skills in practical situations, even if it's just in your studies.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the onboarding process, or how client feedback shapes product development. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
