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- Tasks: Support APAC clients overnight, manage incidents, and ensure smooth handovers to global teams.
- Company: Global financial technology services provider with a focus on innovation.
- Benefits: Remote work, flexible hours, and opportunities for professional growth.
- Why this job: Gain valuable experience in fintech while making a real impact on client support.
- Qualifications: Experience in client services and strong communication skills required.
- Other info: Autonomous role with significant responsibility and exposure to global operations.
The predicted salary is between 36000 - 60000 £ per year.
Contract: 12-month fixed term contract
Location: London (remote, with ad hoc London-based training)
Hours: Night shift covering APAC business hours
Role Overview
An opportunity to join a global financial technology services provider supporting tier-1 financial institutions across Asia-Pacific markets. This role sits within a follow-the-sun support model and acts as the primary London-based contact for APAC clients during their business day. Working independently overnight, you will provide mission-critical client support, manage incidents, and ensure seamless handovers to EMEA and US teams. The position offers high autonomy, deep product exposure, and significant responsibility within a global operating model.
Key Responsibilities
- APAC Client Support
- Act as first point of contact for APAC-based clients during regional business hours
- Manage and resolve client service requests independently while meeting defined SLAs
- Execute escalation protocols for critical issues, coordinating with on-call specialists when required
- Maintain clear, structured handover documentation for EMEA and US day teams
- Technical & Product Expertise
- Develop deep working knowledge across the firm’s post-trade and collateral technology platforms
- Troubleshoot complex operational and technical issues during overnight coverage
- Monitor system performance and reconciliation processes, identifying and escalating anomalies
- Contribute to incident reviews and preventative control improvements
- Client Engagement & Knowledge Sharing
- Build strong working relationships with APAC clients across multiple markets
- Host virtual consultations aligned to APAC time zones
- Create internal knowledge base content and training materials based on recurring overnight issues
- Collaborate with global Client Services, Operations, and Product teams
Skills, Experience & Attributes
- Proven experience in client services, operations, or support within financial services or fintech
- Strong understanding of securities finance, including collateral management and settlement workflows
- Advanced Excel skills and ability to learn proprietary systems quickly
- Demonstrated ability to work autonomously and make sound decisions under pressure
- Clear and confident communication skills across phone, email, and ticketing platforms
Night-Shift Suitability
- Self-motivated and disciplined, comfortable working independently overnight
- Calm and resilient when managing urgent issues as the sole point of contact
- Strong time management and documentation skills
- Culturally aware when working with APAC stakeholders
Desirable Experience (Not Essential)
- Prior night-shift or rotational shift experience
- Background in middle office, trade support, or operations covering APAC markets
- Experience with collateral management or securities finance platforms
- Knowledge of APAC market structures, settlement cycles, and holidays
Client Services Associate - Night Shift employer: Trevose Partners
Contact Detail:
Trevose Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Associate - Night Shift
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in client services or fintech. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to client support and technical troubleshooting. We recommend role-playing with a friend to build confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience in client services and any relevant projects. This can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Services Associate - Night Shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Associate. Highlight any relevant experience in client services or fintech, especially if you've worked with APAC markets before. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this night shift role and how you can contribute to our team. Be sure to mention your ability to work independently and manage urgent issues, as these are key for us.
Show Off Your Communication Skills: Since you'll be the main point of contact for APAC clients, it's crucial to demonstrate your clear and confident communication style. Whether it's in your CV, cover letter, or any additional materials, let us see how you can effectively engage with clients across different platforms.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Trevose Partners
✨Know Your Stuff
Make sure you brush up on your knowledge of securities finance and collateral management. Familiarise yourself with the specific products and services the company offers, as well as any recent developments in the fintech space. This will help you answer technical questions confidently.
✨Showcase Your Autonomy
Since this role requires working independently during night shifts, be prepared to discuss examples from your past where you've successfully managed tasks on your own. Highlight your decision-making skills and how you handle pressure, especially when dealing with urgent client issues.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely, whether it’s over the phone or via email. You might even want to prepare a few scenarios where you had to explain complex issues to clients or colleagues, showcasing your ability to simplify technical jargon.
✨Cultural Awareness Matters
Given that you'll be working with APAC clients, it's important to demonstrate your understanding of cultural nuances. Research the markets you'll be supporting and be ready to discuss how you can build strong relationships with clients from diverse backgrounds.
