Client Response Operator

Client Response Team Operator

Location: Haydock
Salary: £27,500 per annum

Our client, Facilities Management (FM) service provider, is seeking a proactive and customer-focused Client Response Team Operator.

Working across multiple contracts including retail, fast food, nurseries, energy providers, and MOD sites, they deliver both reactive and planned engineering services nationwide. This is a fantastic opportunity to join a well-established FM business.

The Role

As a Client Response Team Operator, you ll be the first point of contact for incoming maintenance and repair requests, ensuring a fast and effective response for a range of clients across the UK. You ll coordinate engineers, manage workloads, and maintain excellent communication to deliver high-quality service around the clock.

Key Responsibilities

• Act as the first point of contact for clients, logging and managing maintenance queries.

• Use the in-house CAFM system to schedule engineers and contractors efficiently.

• Monitor and report on open jobs, ensuring all works meet contractual KPIs and SLAs.

• Build and maintain strong internal and external relationships.

• Follow up with clients to ensure satisfaction and continuous improvement.

• Represent the company professionally at all times and uphold its reputation for quality service.

Skills & Experience

• Confident communicator with strong customer service and relationship-building skills.

• Excellent multitasking and organisational abilities with attention to detail.

• Experience in a helpdesk, call handling, or FM service coordination role is highly desirable.

• Good IT skills, including Microsoft Office and CAFM systems.

• Knowledge of SLA/KPI management and compliance procedures is an advantage.

• Calm under pressure, proactive in solving problems, and able to work independently.

• An understanding of engineering or building maintenance services would be beneficial.

What s in It for You

• Opportunity to work with a respected FM provider with diverse, nationwide contracts.

• A supportive, fast-paced environment where your input makes a real difference.

• Long-term career prospects within a growing business that values its people.