At a Glance
- Tasks: Lead and manage Hard FM services for a prestigious London university.
- Company: Join a specialist M&E Building Services Contractor in Central London.
- Benefits: Competitive salary of £90,000 with opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and client relationships.
- Why this job: Make a real impact on educational facilities while ensuring safety and compliance.
- Qualifications: Experience managing contracts up to £15m and strong leadership skills required.
The predicted salary is between 35000 - 44962 £ per year.
Trevett are pleased to be recruiting for an Account Director to deliver the Hard FM Services to a world-class London University. The client is a specialist M&E Building Services Contractor with the PPM maintenance engineering contract onsite in Central London, with significant project work on top.
The Account Director will spearhead the strategic and operational leadership of Hard FM services, with a focus on delivering excellent building maintenance, compliance, and lifecycle services. This role ensures that facilities run efficiently, safely, and in alignment with educational standards and contractual obligations.
Key Responsibilities- Oversee all aspects of Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance
- Lead a team of technical and operational professionals, ensuring optimal workforce performance and development
- Ensure compliance with statutory and contractual obligations (e.g. SFG20, HTM, and DfE guidelines)
- Develop, monitor, and report on KPIs and SLAs
- Manage financial performance: budget control, forecasting, cost-saving initiatives
- Build and maintain strong client relationships, acting as the main point of contact for escalations and strategic discussions
- Drive continuous improvement initiatives with a focus on safety, sustainability, and service quality
- Oversee planned preventative maintenance (PPM) programs and reactive works delivery
- Lead on mobilisation and transition of new contracts when applicable
- Proven experience in managing contracts of £8m with the ability to manage up to £15m.
- Proven leadership experience in FM, preferably in the education sector
- Strong understanding of health & safety regulations, compliance standards, and asset lifecycle management
- Excellent financial acumen and contract management skills
- Strategic thinker with ability to lead multi-disciplinary teams
- Exceptional stakeholder management and communication abilities
- Familiarity with CAFM systems and industry best practices
- Technical qualifications in engineering or building services (e.g. HNC/HND, NVQ Level 4+, or equivalent)
- IOSH / NEBOSH certification (preferred)
- Membership of a relevant professional body (e.g. BIFM, CIBSE)
Locations
Director, Customer Account Manager in Islington, Norfolk employer: TREVETT PROFESSIONAL SERVICES LTD
As a Carpenter Joiner with our esteemed company in Catterick, you will join a dedicated team that values craftsmanship and innovation. We offer competitive salaries, comprehensive benefits, and a supportive work culture that prioritises employee growth and development. With over a century of experience, we provide unique opportunities to work on diverse projects across various sectors, ensuring your skills are continually honed in a rewarding environment.
Contact Details:
TREVETT PROFESSIONAL SERVICES LTD Recruitment Team
