At a Glance
- Tasks: Manage the entire order lifecycle from placement to delivery in a dynamic e-commerce environment.
- Company: Join Trevco, a global leader in licensed products with major brands like Disney and Marvel.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with diverse teams and exciting projects.
- Why this job: Be at the heart of operations, solving complex challenges and making a real impact.
- Qualifications: 5+ years in e-commerce operations with strong analytical and communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Remote (EMEA)
About Trevco
Trevco is a global e-commerce company bringing licensed products to customers worldwide—from apparel to accessories and beyond. Our portfolio includes major brands like Disney, Star Wars, Marvel, Netflix, and many more. We operate a fast-moving, multi-channel business:
- D2C via global marketplaces
- B2B wholesale partnerships
- Print-on-demand production through a distributed network of partners
- Global fulfillment using multiple logistics carriers
Our model is complex by design—built for scale, flexibility, and speed.
The Role
We’re looking for a hands-on Supply Chain & Operations Manager to own the day-to-day flow of orders across our ecosystem—from the moment an order is placed to final delivery. This is a high-impact individual contributor role at the center of our operations. You’ll work across systems, suppliers, and internal teams to keep everything moving efficiently, solve issues quickly, and continuously improve how we operate.
What You’ll Own
- End-to-End Operations
- Manage the full order lifecycle: ingestion → routing → production → shipping → delivery
- Monitor daily operations and proactively resolve issues across systems and partners
- Ensure orders move smoothly across marketplaces, printers, and carriers
- Supplier & Carrier Management
- Own relationships with print-on-demand partners and logistics carriers
- Run regular performance calls and set clear agendas
- Push for better pricing, faster turnaround times, and improved service levels
- Hold partners accountable for delivery times and product quality
- Performance & KPIs
- Track and optimize key operational metrics across:
- Marketplaces (delivery SLAs, cancellations, delays)
- Printers (production times, defect rates, reliability)
- Use data to identify issues and drive continuous improvements
- Operational Finance Oversight
- Keep high-level control of operational financial flows:
- Ensure alignment between orders sold, produced, and delivered
- Validate volumes for supplier billing
- Support timely and accurate invoicing
- Partner with finance to resolve discrepancies quickly
- Systems, Integrations & Process Improvement
- Act as the main stakeholder for operations-related systems and tooling
- Lead onboarding and integration of new printers and carriers
- Drive automation and streamline internal processes
- Work closely with tech teams to improve workflows and scalability
- Use NetSuite and other systems to ensure operational accuracy and visibility
- Cross-Functional Execution
- Lead operational initiatives across teams (tech, finance, commercial)
- Own projects end-to-end—define requirements, drive execution, deliver outcomes
- Be the go-to person when something breaks or needs improvement
What We’re Looking For
- 5+ years in e-commerce operations, supply chain, or fulfillment
- Strong experience in marketplace-driven or D2C environments
- Background working with external vendors (manufacturers, 3PLs, carriers, etc.)
- Experience managing complex, multi-partner operations
- Strong analytical mindset—comfortable working with data and KPIs daily
- Solid technical aptitude: Experience with ERP systems (NetSuite preferred)
- Comfortable working with integrations, workflows, and system logic
- Proven ability to lead cross-functional projects independently
- Strong communication and negotiation skills
- High ownership mindset—you take responsibility and get things done
Nice to Have
- Experience with print-on-demand or on-demand production models
- Familiarity with major marketplaces (Amazon, Zalando, etc.)
- Exposure to international shipping and multi-carrier setups
Why This Role
- You’ll sit at the core of a globally distributed operation
- You’ll have real ownership and the ability to shape how things work
- You’ll work on complex, non-trivial problems—no two days are the same
- You’ll directly impact customer experience and operational performance
Supply Chain & Operations Manager (E-commerce) in Manchester employer: Trevco
At Trevco, we pride ourselves on being a dynamic and innovative employer in the e-commerce sector, offering our Supply Chain & Operations Manager the opportunity to work remotely across the EMEA region. Our collaborative work culture fosters creativity and problem-solving, while our commitment to employee growth ensures that you will have access to continuous learning and development opportunities. Join us to be part of a fast-paced environment where your contributions directly impact customer satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain & Operations Manager (E-commerce) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or through professional groups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their supply chain processes and think of ways you can contribute. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in e-commerce and supply chain management. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Supply Chain & Operations Manager (E-commerce) in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Supply Chain & Operations Manager role. Highlight your experience in e-commerce operations and any relevant achievements that showcase your ability to manage complex, multi-partner operations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with Trevco's mission. Don’t forget to mention your analytical mindset and experience with ERP systems like NetSuite.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in past roles. We want to see your ability to resolve issues quickly and improve processes, so share specific instances where you made a difference.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Trevco
✨Know Your Supply Chain Inside Out
Before the interview, make sure you understand the entire supply chain process, especially in an e-commerce context. Familiarise yourself with terms like D2C, print-on-demand, and logistics carriers. This will help you speak confidently about how you can manage the order lifecycle effectively.
✨Showcase Your Analytical Skills
Prepare to discuss specific metrics and KPIs you've worked with in previous roles. Bring examples of how you've used data to drive improvements in operations. This will demonstrate your strong analytical mindset and ability to optimise performance, which is crucial for this role.
✨Highlight Your Cross-Functional Experience
Be ready to share examples of projects where you've collaborated with different teams, such as tech, finance, or commercial. Emphasise your ability to lead initiatives and communicate effectively across departments, as this is key to succeeding in a complex operational environment.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges in supply chain management. Think about potential issues like delays or quality control problems and prepare structured responses that showcase your problem-solving skills and proactive approach.
