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For Companies At a Glance
- Tasks: Support IT systems, troubleshoot issues, and assist with hardware/software installations.
- Company: Join Trespass, a growing company passionate about outdoor adventures and technology.
- Benefits: Enjoy 30 days holiday, corporate discounts, relaxed dress code, and free parking.
- Why this job: Be part of a dynamic team, enhance your tech skills, and contribute to exciting projects.
- Qualifications: Technical aptitude, experience with Microsoft technologies, strong communication, and organisational skills required.
- Other info: Opportunity for career growth and a supportive work environment.
The predicted salary is between 28800 - 42000 £ per year.
Reports to: Head of IT
Location: Glasgow, office based
Salary: Dependent on experience
Hours: 42.5 hours per week (In accordance with a rota schedule)
Role Overview
Due to continuing expansion, we are looking to recruit a talented individual to work within our IT Support team. As an IT Support Analyst, you will work as a valued member of the IT Support team and support all aspects of the business such as stores, warehouses and office staff. You will also work on projects to facilitate technological improvements.
Could you be who we are looking for?
- Do you have a technical aptitude and an interest in fixing technical problems?
- Are you someone with a logical mind and strong troubleshooting skills?
- Do you have experience in supporting Microsoft technologies in a busy commercial environment?
- Are you a team player?
- Are you proficient in working with hardware and software?
- Are you a confident communicator with the ability to influence both verbally and written?
- Do you have a demonstrated interest and experience in dealing with customers?
- Do you have strong organisational skills?
What does a typical day sound like?
- You will be responsible for the installation and configuration of hardware and software to company standard, including tills, desktops and laptops.
- In a 1st/2nd line capacity, you will support the IT environment, and liaise with clients and users to troubleshoot any technical issues encountered.
- As part of a team, you will respond to breakdowns, as well as logging and processing support calls.
- You will maintain IT records including software licenses, asset registers and procedure documentation.
- Ad hoc, you will have the opportunity to take on project work for new business solutions and improvements.
Working for Trespass
- You will receive 30 days holiday (increasing to 32 by 2 years’ service) to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to.
- Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors.
- Relaxed dress code.
- Free parking as there is nothing worse than parking metres and additional costs, meaning…. buy the coffee!
- Full access to our fantastic Employee Assistance Programme and much more!
We want like-minded, committed individuals to join us and be part of our continued success so if this sounds like a good fit for you then we welcome you to apply. Salary information will be determined by experience and fit and decided at point of offer, however, if you have any questions relating to this, please get in touch.
IT Support Analyst (Glasgow) employer: Trespass
Contact Detail:
Trespass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst (Glasgow)
✨Tip Number 1
Familiarise yourself with the specific Microsoft technologies mentioned in the job description. Having hands-on experience or certifications in these areas can significantly boost your confidence and demonstrate your technical aptitude during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills by practising common IT support scenarios. You could set up a home lab or use virtual machines to simulate issues, which will prepare you for real-world problems you might face in the role.
✨Tip Number 3
Prepare to showcase your communication skills by thinking of examples where you've effectively resolved customer issues. Being able to articulate your thought process and how you handled situations will impress interviewers.
✨Tip Number 4
Research the company culture at StudySmarter and Trespass. Understanding their values and work environment will help you tailor your responses in interviews and show that you're a good fit for the team.
We think you need these skills to ace IT Support Analyst (Glasgow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft technologies. Emphasise your troubleshooting skills and any previous roles where you supported hardware and software.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the IT Support team.
Showcase Communication Skills: Since the role requires strong communication skills, include examples in your application that demonstrate your ability to communicate effectively with both technical and non-technical users.
Highlight Organisational Skills: Mention any experience you have with maintaining IT records or managing support calls. This will show that you are organised and capable of handling multiple tasks efficiently.
How to prepare for a job interview at Trespass
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies and any troubleshooting you've done in the past. Bring examples of how you've resolved technical issues, as this will demonstrate your capability for the role.
✨Communicate Clearly
As a confident communicator, you should practice explaining technical concepts in simple terms. This is crucial when liaising with clients and users who may not have a technical background.
✨Demonstrate Team Spirit
Highlight your ability to work well within a team. Share experiences where you collaborated with others to solve problems or improve processes, as teamwork is essential in an IT support environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to troubleshoot a technical issue on the spot, showcasing your logical thinking and organisational skills.
