At a Glance
- Tasks: Deliver top-notch customer service and manage customer experiences.
- Company: Join Trespass, a leading outdoor clothing brand with a passion for adventure.
- Benefits: Enjoy 30 days holiday, corporate discounts, and free parking.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Customer service experience and strong analytical skills required.
The predicted salary is between 30000 - 42000 € per year.
Customer Support Administrator Role Profile
Reports to: Customer Experience Manager
Location: Glasgow, office based
Trespass is a leading outdoor clothing and equipment brand known for its commitment to performance, quality, and affordability. With hundreds of retail stores worldwide, Trespass designs gear to suit everyone from casual adventurers to serious outdoor enthusiasts. The brand offers a wide range of products, including waterproof jackets, ski wear, hiking boots, and camping gear, all engineered to withstand the elements while offering comfort and style. Trespass prides itself on innovation and accessibility, making the outdoors open to all.
Due to the continued growth across both domestic and international e-commerce channels, we’re seeking to further strengthen our team with the introduction of an additional Customer Support Administrator.
- Experience of working in a customer service role
- Confidence in handling customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and procedures
- Experience in recording all customer interactions, meeting pre-set Quality targets
- Manage end to end customer experiences
- Strong analytical skills with experience of MS Excel and content management systems
- Can do attitude with a flexible approach to the role
- Multiple language skills will be treated as an advantage.
Delivery of excellent customer service on each and every call
First point of contact for customer escalations and complaints
Order processing and administration
You will receive 30 days holiday (increasing to 32 by 2 years’ service) to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to.
Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors.
Free parking as there is nothing worse than parking metres and additional costs, meaning… buy the coffee!
Full access to our fantastic Employee Assistance Programme and much more!
Immediate Start - Customer Service Admin, Temp to Perm in Glasgow employer: Trespass
At Trespass, we pride ourselves on being an excellent employer, offering a vibrant work culture in the heart of Glasgow. Our commitment to employee growth is reflected in our generous holiday allowance, corporate discounts, and access to an Employee Assistance Programme, ensuring that our team members can thrive both personally and professionally. Join us in making the outdoors accessible for everyone while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Immediate Start - Customer Service Admin, Temp to Perm in Glasgow
✨Tip Number 1
Get to know the company! Research Trespass and their products so you can chat about them during your interview. Show us that you're genuinely interested in what we do and how you can contribute.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you handled complaints or provided excellent service. We want to see how you can manage end-to-end customer experiences with a can-do attitude.
✨Tip Number 3
Be ready to demonstrate your analytical skills! Brush up on your MS Excel knowledge and be prepared to discuss how you've used data to improve customer interactions. We love candidates who can think critically!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to join our team at Trespass.
We think you need these skills to ace Immediate Start - Customer Service Admin, Temp to Perm in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Support Administrator role. Highlight your customer service experience and any relevant skills, like handling complaints or using MS Excel. We want to see how you fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about working with Trespass and how your experience aligns with our values. Keep it friendly and professional – we love a personal touch!
Show Off Your Skills:Don’t forget to mention any analytical skills or experience with content management systems. If you've got multiple language skills, flaunt them! We appreciate diverse talents that can enhance our customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Trespass
✨Know the Brand Inside Out
Before your interview, take some time to research Trespass. Understand their products, values, and what sets them apart in the outdoor clothing market. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you align with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer complaints or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how you can contribute to delivering top-notch customer support.
✨Be Ready for Role-Specific Questions
Expect questions about managing end-to-end customer experiences and using tools like MS Excel. Brush up on your analytical skills and be prepared to discuss how you’ve used data to improve customer interactions in previous roles. This will demonstrate your capability to meet the job requirements.
✨Emphasise Your Flexibility and Can-Do Attitude
Trespass values a flexible approach, so be ready to discuss how you've adapted to changing situations in the workplace. Share examples that highlight your positive attitude and willingness to go the extra mile for customers, as this aligns perfectly with their company culture.
