About the Company
At Trespass, we’re one of the UK’s leading outdoor clothing and equipment brands, with a strong and growing presence on the high street. As part of our continued expansion, we’re looking for an experienced Retail Manager to oversee the performance and operations of multiple stores across the North M25 and Essex region.
You’ll be joining a passionate team that’s dedicated to delivering quality outdoor wear and exceptional customer service. Helping our stores continue to thrive as we grow our footprint across the country.
About the Role
Your role will be to create and drive success within your stores through motivating and encouraging your team to achieve targets and delivering to the highest of standards.
Responsibilities
- You will contribute to business development strategies to ensure long-term success.
- Provide insight, influence, leadership and mentoring to your area stores.
- You will undertake financial management to ensure stores are profitable and stay within budget.
- Be accountable as well as hold your stores accountable for overall performance e.g. customer service, people, product and day to day operations.
- You will ensure compliance with company’s policies and operational guidelines as well as this be responsible for carrying out people process’ e.g. Disciplinaries, Investigations etc., under guidance from our HR Department.
- You will be responsible for the growth of your team in terms of recruitment and training along with succession planning to meet operational and commercial objectives.
- Travel across your area engaging with your team as well as carrying out store audits.
- You will provide innovative and practical solutions.
- You will evaluate performance using key performance indicators and identify areas to improve.
Do any of these sound like you?
- Do you have sound retail experience operating ideally at area level?
- Do you have excellent organisational and leadership abilities?
- Are you a confident individual with the ability to communicate with gravitas at all times?
- Do you have experience in managing general people practices?
- Are you able to set realistic goals and identify target areas for growth?
- Do you have the ability to analyse data, present findings and implement interventions?
- Can you adapt to the likes of working under pressure?
- Do you have a proven track record of managing high performing teams?
Required Skills
- Experience in retail management.
- Strong leadership and organisational skills.
- Ability to communicate effectively.
- Financial management skills.
- Experience in people management practices.
Preferred Skills
- Experience in business development strategies.
- Ability to provide mentoring and leadership.
- Experience in compliance with operational guidelines.
- Skills in performance evaluation and improvement.
- Multi-Site Management
Pay range and compensation package
Salary: Dependent on experience
Job Type: Permanent
Benefits:
- Company car
- Company pension
- Employee discount
Working for Trespass: You will receive 30 days holiday (increasing to 32 by 2 years’ service) to ensure you keep a healthy work-life balance and have the opportunity to explore the outdoors! Benefit from our corporate discounts for you, your friends, family and even your furry friends. Relaxed dress code. Access to a company car for your travels. Full access to our fantastic Employee Assistance Programme and much more!
Equal Opportunity Statement
We want like-minded, committed individuals to join us and be part of our continued success so if this sounds like a good fit for you then we welcome you to apply. Salary information will be determined by experience and fit and decided at point of offer, however, if you have any questions relating to this, please get in touch.
StudySmarter Expert Advice🤫
We think this is how you could land Area Manager - North M25 & Essex in Chelmsford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Trespass, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Trespass!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Trespass, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Trespass and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Trespass that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Trespass
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
