At a Glance
- Tasks: Build and maintain strong relationships with customers while managing their accounts.
- Company: Join a dynamic team at Trescal, known for its customer-centric approach.
- Benefits: Enjoy competitive salary, flexible working, and 25 days holiday plus perks.
- Other info: Opportunities for continuous development and a vibrant work environment.
- Why this job: Make a real impact by ensuring clients receive top-notch service and support.
- Qualifications: Experience in Account Management or Customer Service with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Job Description
As an Account Manager, you will play a key role in building and maintaining strong, long-term relationships with our customers.
You will be responsible for delivering an outstanding customer experience, managing customer accounts from enquiry through to completion, and ensuring clients receive maximum value from our services.
We have an exciting opportunity for an Account Manager to be based at our Stevenage site!If you are passionate about ensuring your clients receive the highest level of service and building long-lasting relationships this could be the role for you!About the Role Key Responsibilities Build and maintain positive, long-term relationships with allocated customer accounts.
Manage customer enquiries via telephone and email.
Provide customers with regular order updates.
Promote Trescal services and identify opportunities to grow accounts.
Support customers using the customer online portal.
Coordinate workflows to meet customer deadlines.
Review customer documentation in line with quality procedures.
Prepare and issue quotations accurately.
Collaborate with Laboratory, Logistics, Sales and other departments.
Support office administration and reception as required.
Undertake other duties appropriate to the role.
Benefits Competitive salary Continuous development and training plan25 days holiday and the option to buy/sell days Flexible working options Access to the Trescal Perks Hub Employee well-being programme Medical Health Cash Plan Pension and Life Assurance Scheme Cycle to work scheme Gym membership discounts Requirements Essential Previous experience in Account Management, Customer Service, Sales Support or Administration.
Excellent written and verbal communication skills.
Strong organisational and time management skills.
Commercial awareness and customer focus.
Proficient in Microsoft Office.
Able to work independently and within a team.
High attention to detail in a fast-paced environment.
Excellent communication skills both written and oral are essential Excellent IT skills and knowledge of Office Suite preferred, especially Microsoft Excel and Power Point.
Self-motivated and team-oriented Ability to work with minimum supervision in a busy and demanding environment Ability to organise your time effectively and perform multi-tasks efficiently and in line with specific timelines Willing to travel with occasional overnight stays TPBN1_UKTJ
Manager-Account Manager in Stevenage employer: Trescal
As a leading calibration services company, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee well-being and professional growth. With flexible working options, a comprehensive training plan, and a range of benefits including a health cash plan and gym membership discounts, we ensure our team members thrive both personally and professionally in their roles across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Manager-Account Manager in Stevenage
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trescal. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trescal before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Manager-Account Manager in Stevenage
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trescal:Your cover letter is your chance to shine! Tell us why you want to work at Trescal specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trescal!
How to prepare for a job interview at Trescal
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
