At a Glance
- Tasks: Deliver exceptional customer service and build lasting relationships with clients.
- Company: Join Trescal, a global leader in calibration services with a commitment to sustainability.
- Benefits: Enjoy 25 days holiday, flexible working, and a health cash plan.
- Other info: Be part of a diverse team with excellent training and career development opportunities.
- Why this job: Make a real impact by ensuring customer satisfaction in a dynamic environment.
- Qualifications: Strong communication skills and previous customer service experience are essential.
The predicted salary is between 25000 - 32000 £ per year.
Are you passionate about ensuring clients receive the highest level of service, building long-lasting relationships? Do you want to work for a global leader in their field? If so, this could be the perfect role for you!
As an on-site Customer Service Representative, you will be responsible for building long-lasting relationships with our customers by delivering exceptional customer service and maximising customer satisfaction. You will be responsible for raising quotations and managing the booking in and out process of calibration items. Additionally, you will be the point of contact for the administration of the asset management system and sourcing of new assets (calibration items) as required.
Key Responsibilities:
- Previous experience within a customer service or administration role
- Excellent communication skills both written and oral are essential
- Excellent IT skills and knowledge of Office Suite
- Proven ability to identify and meet customers’ needs and requirements
- Self-motivated and team-orientated
- Ability to organise your time effectively and perform multi-tasks efficiently and in line with specific timelines
About Company: Trescal is the global leader in calibration services, offering an array of industries a single source for measurement, repair and asset management across the globe. Starting in 1999, Trescal is an international group with over 6,000 employees across 33+ countries, 630 million Euro turnover servicing over 60,000 customers. We drive environmental sustainability by minimising our impact on climate, energy and waste. As a service company, we reduce our carbon footprint most notably through environmentally conscious actions at our sites and for our vehicle fleet. We aim to reach carbon neutrality by 2040.
DE&I: At Trescal we are proud to be a diverse, equitable, and inclusive employer, we offer flexible working and are committed to recruiting based on talent without regard to race, religion, gender, sexual orientation, or any other protected status.
Benefits:
- Continuous development and training plan
- 25 days holiday and the option to buy/sell days
- Flexible working options
- Access to the Trescal PerksHub
- Medical Health Cash Plan
- Pension and Life Assurance Scheme
- Cycle to work scheme
Customer Service Representative in Harwell employer: Trescal
As a leading calibration services company, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee well-being and professional growth. With flexible working options, a comprehensive training plan, and a range of benefits including a health cash plan and gym membership discounts, we ensure our team members thrive both personally and professionally in their roles across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Harwell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trescal. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trescal before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Harwell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trescal:Your cover letter is your chance to shine! Tell us why you want to work at Trescal specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trescal!
How to prepare for a job interview at Trescal
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
