At a Glance
- Tasks: Build strong relationships by delivering top-notch customer service and resolving inquiries.
- Company: Join a dynamic team at a leading customer service provider.
- Benefits: Enjoy competitive salary, 25 days holiday, and exclusive discounts.
- Other info: Great opportunities for personal growth and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service, excellent communication, and IT skills required.
The predicted salary is between 25000 - 32000 € per year.
As an on-site Customer Service Representative, you will be responsible for building long-lasting relationships with our customers by delivering exceptional customer service and maximising customer satisfaction. You will be responsible for managing all customer inquiries and helping to resolve issues. In addition, you will manage the booking in and out process of customer assets and co-ordinate onsite calibrations ensuring the company meets all contracted service levels and KPI’s.
About the Role
- Continuous development and training plan
- Competitive salary – more details available upon request
- 25 days holiday + bank holidays – with the option to buy/sell up to 5 days a year.
- Access to the Trescal PerksHub - a bespoke discounts portal & app with over 900+ major retail outlets and restaurants
- Continuous employee/financial well-being programme
- Medical Health Cash Plan
- Gym membership discounts
- Cycle-to-work scheme
- Pension and Life Assurance Scheme
Requirements
- Previous experience in a customer service or administration role
- Excellent communication skills both written and oral are essential
- Excellent IT skills and knowledge of Office Suite
- Proven ability to identify and meet customers’ needs and requirements
- Self-motivated and team-orientated
- Ability to organise your time effectively and perform multi-tasks efficiently and in line with specific timelines
Customer Service Representative employer: Trescal LTD
At Trescal, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As a Customer Service Representative, you will enjoy a competitive salary, generous holiday allowance, and access to a range of benefits including gym discounts and a bespoke perks portal, all while working in a dynamic environment that fosters growth and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to demonstrate your ability to communicate clearly and effectively. Role-play common customer scenarios with a friend or family member.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer service or administration roles. We want to see how you've built relationships and resolved issues in the past, so share specific examples that showcase your skills!
Nail the Communication Game:Since excellent communication is key for this role, ensure your written application is clear and concise. Use a friendly tone and make it easy for us to understand your points. Remember, we’re looking for someone who can communicate effectively both in writing and verbally!
Be Organised and Timely:Show us your organisational skills by structuring your application well. Use bullet points or headings if needed, and make sure to stick to any word limits. This will demonstrate your ability to manage time effectively, which is super important for the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Trescal LTD
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you've handled customer inquiries or resolved issues. Think of specific examples that showcase your ability to build relationships and maximise customer satisfaction.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. During the interview, make sure to listen actively and respond thoughtfully. You might even want to prepare a few questions to ask about the company’s approach to customer service.
✨Demonstrate Your IT Savvy
Familiarise yourself with common software tools and the Office Suite, as these will likely come up in conversation. If you have experience with any specific customer service platforms, be sure to mention them. Showing that you're tech-savvy can give you an edge!
✨Time Management is Key
Be prepared to discuss how you organise your time and manage multiple tasks. Think of examples where you successfully juggled various responsibilities while meeting deadlines. This will demonstrate your ability to perform efficiently under pressure, which is crucial for the role.
