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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage customer enquiries efficiently.
- Company: Join the world's leading calibration services company with a focus on growth.
- Benefits: Competitive salary, flexible working, 25 days holiday, and wellness programmes.
- Why this job: Be a key player in a dynamic team while building valuable relationships.
- Qualifications: Experience in customer service and strong IT skills required.
- Other info: Enjoy continuous development and excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Are you an experienced Administrator seeking to join the world's leading calibration services company, offering flexible work options and excellent career growth opportunities? If so, we have an exciting opportunity for you as a Customer Services Administrator based in Derby.
About the Role
Joining our team as an Administrator for Raynesway, you will be responsible for delivering exceptional customer service and be expected to deal with customer service related queries and deal efficiently with and monitor customer enquiries. You will be required to facilitate visitors access to site and also be a central point of contact for all Contractors. You will monitor and track customer assets using relevant in-house systems. Looking after Customer emails and acting as the central point of contact for Raynesway Cal inbox. Building relationships both with the customer and internally liaising with other departments and branches.
Benefits
- Competitive salary
- Continuous development and training plan
- 25 days holiday and the option to buy/sell days
- Flexible working options
- Access to the Trescal PerksHub
- Employee well-being programme
- Medical Health Cash Plan
- Pension and Life Assurance Scheme
- Cycle to work scheme
- Gym membership discounts
Requirements
- Previous experience working in a Customer Service or administrator in a Customer Facing role
- Excellent IT skills and knowledge of Office Suite
- Excellent telephone manner and communication skills
- Proven organisational skills and ability to perform multiple tasks efficiently and in line with specific timelines.
- Self motivated and team-orientated
Customer Service Administrator employer: Trescal LTD
Contact Detail:
Trescal LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they value exceptional customer service. Think of examples from your past experiences that showcase your skills and how you can contribute to their team.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Customer Service Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at Raynesway and how you can contribute to delivering exceptional customer service.
Show Off Your IT Skills: Since excellent IT skills are a must, mention any specific software or tools you’re familiar with. If you’ve used Office Suite or similar systems, let us know how you’ve leveraged them in your previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Trescal LTD
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understanding their calibration services and how they operate will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've delivered exceptional customer service. Think about specific situations where you resolved issues or built strong relationships with customers, as this will demonstrate your suitability for the role.
✨Master the IT Tools
Since the role requires excellent IT skills, make sure you're familiar with the Office Suite and any other relevant software. If you can, practice using these tools beforehand so you can confidently discuss your proficiency during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
