Customer-Centric Operations Lead

Customer-Centric Operations Lead

Full-Time 40000 - 50000 Β£ / year (est.) No working from home possible
Trescal LTD

At a Glance

  • Tasks: Lead operations to deliver exceptional customer service and improve efficiency.
  • Company: Universal Instrument Services, a leader in customer-centric solutions.
  • Benefits: Competitive salary, career development opportunities, and a supportive work environment.
  • Other info: Join a forward-thinking company with a focus on growth and innovation.
  • Why this job: Make a real difference by enhancing customer experiences and leading a dynamic team.
  • Qualifications: Strong leadership skills and experience in operations management.

The predicted salary is between 40000 - 50000 Β£ per year.

Universal Instrument Services in the United Kingdom is seeking an Operations Manager to sustain and grow the business by delivering an outstanding and timely service to customers.

The role focuses on developing and implementing performance metrics for service excellence and proactively managing both admin and technical activities to meet objectives.

You will ensure timely and professional resolution of customer issues, oversee process reviews to improve efficiency, and lead training for staff.

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Customer-Centric Operations Lead employer: Trescal LTD

Join a dynamic team where your skills in calibrating and repairing pressure indicating equipment will be valued and nurtured. With a strong commitment to employee development, we offer continuous training opportunities, flexible working options, and a comprehensive benefits package that includes a health cash plan and gym membership discounts. Our collaborative work culture prioritises quality and safety, ensuring you can thrive in a supportive environment while exceeding customer expectations.

Trescal LTD

Contact Details:

Trescal LTD Recruitment Team

We think you need these skills to ace Customer-Centric Operations Lead

Customer Service Excellence
Performance Metrics Development
Process Improvement
Technical Management
Administrative Management
Issue Resolution
Efficiency Oversight