At a Glance
- Tasks: Provide essential admin support, manage customer interactions, and liaise with suppliers.
- Company: Join a dynamic team at Trescal, known for its collaborative environment.
- Benefits: Part-time role with flexible hours, competitive pay, and opportunities for growth.
- Other info: Perfect for students looking to balance work and studies while building a career.
- Why this job: Gain valuable experience in a customer-facing role while developing your organisational skills.
- Qualifications: Customer service experience, attention to detail, and strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Joining our team as an Administrator, you will provide day-to-day administrative support.
This will involve general administrative support, dealing with the customer face to face, on the telephone and via email.
In addition, you will liaise with other Trescal branches & suppliers on work progress chasing.
About the Role
The post holder will be required to perform many of the following tasks:
Answering telephone calls, directing calls to the relevant colleague, taking messages, relaying queries and logging information for technical support as required.
Receiving parcels, opening, checking against delivery notes, receipting in Sim PRO and distributing to stores or the service area.
Dispatching parcels to customers and suppliers from packaging the parcel, raising delivery notes, arranging delivery via our courier’s portal, and liaising with customers and suppliers.
Raising purchase orders in Sim PRO and XERO from Bills of Materials or as instructed, having checked existing stock levels, and liaison with suppliers.
Maintaining accurate records in Sim PRO
Using Sim PRO to manage work for the service team, and to issue quotations for service care plans, repairs/calibrations and accessories.
Inputting supplier invoices into Sim PRO or XERO on date of receipt of invoice.
Using established Excel spreadsheets to record financial data.
Arranging vehicle servicing and repairs and maintaining vehicle records including mileage and the hire vehicles when required.
Participating in stock takes.
Creation of customer training certificates.
Health & Safety/Quality support with compliance.
Requirements
- Previous experience working within a Customer Facing role - Attention to detail and IT literate with knowledge of Windows-based software - Excellent telephone manner and communication skills - Proven organisational skills and ability to perform multiple tasks efficiently and in line with specific timelines. - This is Part Time role (3 days in office).
