At a Glance
- Tasks: Help manage a historic house for self-catering holidays and events, ensuring a welcoming visitor experience.
- Company: Join Treowen CIO, a charity dedicated to preserving a beloved grade one listed manor house.
- Benefits: Enjoy 28 days holiday, pension scheme, and flexible working options.
- Other info: Physical fitness is essential; own transport required due to location.
- Why this job: Be part of a passionate team enhancing the unique character and history of Treowen.
- Qualifications: Organised, self-motivated, with good communication skills and a knack for customer service.
The predicted salary is between 30000 - 32833 £ per year.
Treowen CIO is seeking a practical and proactive individual to help manage the day-to-day running of a large historic house used for self-catering holidays and events. You will help provide a welcoming visitor experience and ensure the house is comfortable, well‑maintained and ready for use. Our focus is on the long‑term stewardship of Treowen, and we are looking for someone passionate to join our team. Treowen is a much‑loved grade one listed manor house situated in the Welsh countryside outside Monmouth. It has been a popular self‑catering holiday and events venue for 32 years, hosting families who return year after year as well as hosting the annual Wye Valley Chamber Music Festival and Key of Dreams immersive theatre performances.
This is an exciting time to join our small team of staff as management of Treowen estate has just been taken over by a new charity called Treowen CIO, which aims to preserve and enhance the house’s unique character and history, and to make this accessible to the public. This new role will support the General Manager with the day-to-day running of property for venue hire and lettings.
Salary: £26,500 pro rata
Hours/working pattern: 17.5 hours of employment per week. While there will be some flexibility over working days, changeover days between bookings are the busiest element of running Treowen, these usually take place on Friday or Mondays. Changeover days will be core working days and will be notified well in advance. There will sometimes be the need for weekend/evening work, depending on bookings and public opening days. You will mainly work on site at Treowen, with onsite office space, with option for some homework (IT provided).
Benefits: 28 days holiday a year, including the usual public holidays, pro rata. Eligible to enrol in the NEST pension scheme.
What you’ll be doing:
- You’ll support the General Manager with the preparation of Treowen before and after visitors’ stays. This will include cleaning the house, making beds and checking that rooms are fully set and equipped, to ensure our visitors have the best experience of Treowen.
- You’ll support the General Manager with the running of the venue hire, including answering enquiries, greeting visitors and introducing them to the property.
- The role will include taking the lead on managing some bookings and changeovers.
- Tasks will include:
- Cleaning the house for hire, including bathrooms, kitchen, bedrooms and communal spaces. Duties may include making beds, dusting, mopping, vacuuming, sanitizing and restocking supplies.
- Customer service for visitor arrivals; including meeting and greeting guests, getting Welcome Packs ready, answering questions about the house.
- Opening the house for public open days; greeting visitors, introducing them to the house, providing guided tours.
- Managing booking process, including answering customer enquiries via email, updating Treowen’s booking system, and working with event hirers.
- Compliance: carry out and record safety checks according to appropriate CIO’s policies.
- Other tasks relating to the running of Treowen estate as agreed with the General Manager.
What we are looking for:
- Well organized and self‑motivated, ability to work to a deadline.
- Good communication skills, providing customer service/welcome, showing the building to guests and visitors, and clear instruction to other members of the cleaning team.
- Adept at troubleshooting and thinking on your feet and enjoy the opportunity/challenge of helping develop the visitor experience at Treowen.
- Maintain accurate records including familiarity (willingness to learn) with basic IT (emails, word processor).
- Physical fitness will be essential due to the nature of the Grade 1 listed property with many floors and stairs.
- Given the location of the property, candidates will need their own transportation.
- Hospitality or event experience is desirable, but relevant training will be given.
Application: Please submit a letter of application and your CV to harriet@treowen2.onmicrosoft.com. Closing date Friday 26 June 2026, 5pm.
Facilities and Events Coordinator - Treowen CIO in Monmouth employer: Treowen CIO
Treowen CIO is an exceptional employer, offering a unique opportunity to work in a historic Grade 1 listed manor house nestled in the picturesque Welsh countryside. With a strong focus on preserving Treowen's character and enhancing visitor experiences, employees benefit from a supportive work culture, flexible hours, and opportunities for personal growth within a passionate team dedicated to community engagement and heritage conservation.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities and Events Coordinator - Treowen CIO in Monmouth
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We think you need these skills to ace Facilities and Events Coordinator - Treowen CIO in Monmouth
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Treowen CIO that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Treowen CIO.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Treowen CIO get a sense of who you are beyond your experience!
How to prepare for a job interview at Treowen CIO
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Treowen CIO and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
