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- Tasks: Monitor and manage global networks, ensuring top-notch customer support 24/7.
- Company: Leading connectivity provider at the heart of the internet.
- Benefits: Competitive salary, bonuses, and a supportive work environment.
- Why this job: Join a dynamic team and play a key role in global connectivity.
- Qualifications: 2-5 years in NOC or technical support with network experience.
- Other info: Flexible shifts and opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
The client connects continents, cultures and clouds across the globe delivering the connectivity, transport and optical needs for the content, internet and carrier marketplaces. They construct, manage and operate infrastructure that is at the very heart of today’s internet.
Within the NOC team, you will provide 24x7 global customer and technical support services across their networks. Real time monitoring and management of all services, sites, networks and facilities to ensure customer service SLA’s and targets are met and exceeded.
The role involves:
- Monitoring and management of all network and system alarms within the 365 day x 24 hour NOC team.
- 12 hour shift patterns covering 365 day x 24 hour.
- Ensuring Incident tickets are raised in a timely and professional manner and that they are managed effectively through to resolution.
- Technical troubleshooting and diagnostics as necessary and provide efficient customer communications during live incident operations.
- Manage operational vendor and partner communications with our networks, services and systems suppliers.
Ideally you have 2-5 years technical network operational experience in a NOC or Technical support environment with Ciena, IP and Optical Transmission experience. This is a great opportunity to join an organisation operating at the centre of today’s internet. They provide an excellent work environment, top salary, bonuses and benefits.
NOC Engineer in Newcastle upon Tyne employer: Trent Recruitment
Contact Detail:
Trent Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Engineer in Newcastle upon Tyne
✨Tip Number 1
Network, network, network! Reach out to folks in the industry, especially those already working in NOC roles. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on an opportunity.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of Ciena, IP, and Optical Transmission. We recommend doing some mock interviews with friends or using online resources to get comfortable with the types of questions you might face.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled incidents in the past. Highlight your ability to manage incident tickets and communicate effectively during live operations—this will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace NOC Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the NOC Engineer role. Highlight your experience in technical network operations and any relevant skills, like Ciena or IP knowledge. We want to see how you fit into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love a good story!
Showcase Your Problem-Solving Skills: In the NOC, troubleshooting is key. Use your application to provide examples of how you've tackled technical challenges in the past. We want to know how you think on your feet and resolve issues efficiently!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Trent Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Ciena, IP, and Optical Transmission. Be ready to discuss your previous experiences in a NOC or technical support environment, as this will show that you understand the role and can hit the ground running.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot network problems or manage incident tickets. This will highlight your ability to think on your feet and resolve issues efficiently.
✨Show Your Communication Skills
Since you'll be managing customer communications during live incidents, practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend to ensure you're comfortable communicating clearly and professionally under pressure.
✨Understand the Company Culture
Research the company’s values and work environment. Being able to articulate why you want to work there and how you align with their mission will set you apart. It shows that you’re not just looking for any job, but that you genuinely want to be part of their team.