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- Tasks: Monitor network systems and manage incident tickets for global customer support.
- Company: Leading tech organisation in Newcastle upon Tyne with a strong focus on innovation.
- Benefits: Competitive salary, bonuses, and excellent benefits in a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in global network operations.
- Qualifications: 2-5 years of technical support experience, knowledge of Ciena and optical transmission.
- Other info: Great opportunities for career growth in a collaborative atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology organization in Newcastle upon Tyne is seeking a dedicated NOC Technician to provide 24x7 global customer support. The role involves monitoring network systems, managing incident tickets, and facilitating effective communication with customers during live incidents.
Ideal candidates will have 2-5 years of experience in a technical support environment with knowledge of Ciena and optical transmission.
This position offers an excellent work environment, competitive salary, bonuses, and benefits.
24/7 NOC Engineer: Global Network Ops & Incident Response in Newcastle upon Tyne employer: Trent Recruitment
Contact Detail:
Trent Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 NOC Engineer: Global Network Ops & Incident Response in Newcastle upon Tyne
✨Tip Number 1
Network your way to success! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview like a pro! Research common NOC Engineer interview questions and practice your responses. We want you to feel confident when discussing your experience with Ciena and optical transmission.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've managed incidents in the past. This will demonstrate your ability to handle live situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 24/7 NOC Engineer: Global Network Ops & Incident Response in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support, especially if you've worked with Ciena or optical transmission. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the NOC Engineer role and how your background makes you a perfect fit. We love seeing enthusiasm and a bit of personality!
Showcase Your Communication Skills: Since the role involves facilitating communication during live incidents, make sure to highlight any experience you have in customer support or incident management. We want to know how you handle pressure and keep customers informed!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Trent Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Ciena and optical transmission. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Incident Management Skills
Prepare examples of how you've managed incident tickets in previous jobs. Highlight your ability to prioritise issues and communicate effectively with customers during live incidents. This will demonstrate your readiness for the fast-paced environment.
✨Demonstrate Your 24/7 Readiness
Since this role requires round-the-clock support, be prepared to discuss your flexibility and commitment to working shifts. Share any previous experience in similar roles that required you to be available at all hours.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's network operations and incident response strategies. This shows your genuine interest in the role and helps you assess if it's the right fit for you.